Position Summary:

Information Technology (IT) Support Staff provides all desktop computing, hardware, software and peripherals support to all of our employees. The position requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.

Essential Job Functions:

Specific tasks will include, but are not limited to, the following:

• Maintain ownership of IT Helpdesk Ticket system – Assure that all IT support requests are responded to and resolved per the satisfaction of the user.
• Maintain ownership of the IT hardware assets database.
• Monthly audit of the terminated users to assure that all accounts are properly deactivated.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.
• Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.
• Makes repairs and corrections on computer systems, hardware and software, and peripheral equipment where required.
• Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues.
• Assist in IT administrative tasks (backup and recovery and servers maintenance).
• Support development and implementation of new projects and new hardware installations.

Required Job Functions:
Specific tasks will include, but are not limited to, the following:

• Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
• Assist in Application administration such as creating/terminating users.
• Effectively communicate, work with, and build relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors, while operating in a fast-paced customer service driven environment.
• This position may require occasional overtime and travel.
• Additional tasks as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
Additional Working Conditions Information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.