The Senior Enterprise Business Process Specialist - Distribution works within the corporate distribution Operations organization to research, analyze, forecast, and recommend improvements to the company’s business and operational processes to improve overall organization performance.

In addition, they are responsible for supporting and optimizing warehouse management system (WMS) implementations, go-lives, and changes. They champion standardization and better practices to drive operational availability and efficiencies. They liaison between field Operations designated Super Users and IT; to do so they direct, manage, and streamline systemic change and support requests, support requirements collection and refinement, as well as testing. They function as a systems and process escalation and reference point for field Operations and Super Users.

They may also lead projects supporting the departmental mission, managing dates, deliverables, documentation, and resources.

This is a techno-functional position, based remotely and as needed to provide coverage for various regional operations. Travel is required, on an as needed basis, for start-ups, physical inventory and continuous improvement engagements.

Essential Duties & Responsibilities:

• Support WMS implementations, working closely with the cross-functional implementation team consisting of IT, Engineering, PM, training resources. Key functions include:
• Gather business requirements and participate and lead in design sessions.
• Based on experience, provide advice and options on potential solutions to the stated business problem
• Review, edit and approve solution design documents.
• Build process flow documents in alignment with established solution design and procedural standards
• Participate in Eng. Gap model analysis.
• Review detailed IT test scripts in alignment with established solution design.
• Create operational UAT test-scripts and help maintain the test script library and testing standards
• Support/lead UAT test cycle in collaboration with IT and site operations and/or Super Users.
  • Insure that all critical WMS functions are working pre/post change or deployment
  • Document test performance and insure that any risks are identified/published
• Support training/certification efforts in collaboration with members of the learning and development team
• Support steady state operations. Key functions include:
• Serves as an escalation and reference point from sites/Super Users on WMS functional issues.
• Assists with technical issues routed to IT. Escalate critical issues based on operational impact to operational and IT leadership. Follow up on root cause analysis.
• Aggregates and analyzes issues seen/reported by Operations to discover trends and potentially inform/generate improvement opportunities
• Assists field Operations with requirement collection for any WMS functional and technical enhancements. Work closely with assigned IT and PM resources to configure, develop, test, train and deploy these enhancements.
• Assists IT with review/testing of Operations facing system changes
• Proactively develops and analyzes request and issue data and KPIs, and uses that data to inform and generate standards/better practices/repeatable successful processes.
• Provide excellent internal and external customer service and support.

Requirements:

• Degree - BA / BS preferred
• 5 years warehouse management solution (WMS) experience minimum across inbound, outbound and inventory control, and related reporting and KPIs on a Tier 1 system. Highly preferred:
• Manhattan WMOS/PKMS/Active
• Manhattan YM/BM/SCI
• Softeon WMS
• 2 years experience with yard management and warehouse billing functions.
• 7 years of operations distribution domain experience in Retail and / or E-commerce experience.
• Understanding of SQL and Oracle preferred.
• MS Office – Excel, Word, PowerPoint, Visio, Project, Access.
• Frequent exposure to warehouse conditions and temperatures.
• Available off-hours as necessary to support business operations.
• Travel required – depending on start-up or projects up to 25%.

Competencies:

• Ability to work seamlessly as part of a cross functional team
• Able to independently drive complex workstreams to completion
• Demonstrate a strong team commitment
• Functional SME for Operations or support tools/platforms
• Mentors and provides ad hoc direction for support specialists assigned as task/project resources
• Strong problem-solving and analytical abilities
• Effective communication skills
• Excellent written/verbal communication skills and presentation skills
• Champions usage of the knowledge base to document lessons learned
• Ability to lead and drive change
• Strong negotiation and collaboration skills
• Strong interpersonal skills – ability to communicate with a client at all levels of management.
• Ability to organize and manage multiple priorities.
• Proactively resolves routine problems and questions independently