The Customer Account Manager is responsible to the drive internal business growth of existing brokerage customers. This is done by effectively responding to the operational needs of existing NFI customers in conjunction with the effective sourcing and management of NFI’s personnel sourcing carriers. This position reports to Customer ops manager or a Director of Business Development.

Essential Duties & Responsibilities:

• Effectively Manage Customer Relationships.
• Skilled Negotiation of Rates & Services with clients for FTL, LTL, and Intermodal services.
• Supporting dedicated sales resources that are pushing business to the operations team.
• Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
• Proper positioning of brokerage services within NFI network .
• Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable.
• Ensuring proper follow up and management of all loads.
• Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
• A sales/growth orientated mindset associated with organic growth from client base that will be managed in the operations group.
• Using available industry tools and relationship to identify potential customers for sales staff.
• Clear communication of service expectations.
• Foster growth in brokerage business through collaboration with all NFI Departments and willingness to do “Whatever it takes” to ensure customers’ needs are met.

Requirements:

• BA or BS Degree preferred
• 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
• Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
• Proficient in using MS Office Applications (Word, Excel, PowerPoint)
• Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
• Excellent oral and written communication skills
• Rudimentary knowledge of TMS programs used for brokerage services
• Market knowledge of truckload lanes and rates
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.

Other:

• Ability to work a flexible schedule based on shipment volume.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)