An NFC Amenity Fitness/Spa Attendant ensures an exceptional experience is provided to all clients and guests. Our Attendants are responsible for maintaining facility appearance and upholding our 5 Diamond Customer Service Standard while carrying out all the workplace expectations and policies. The pay for this position is $16.00 per hour. **CPR/AED certifications are required.**

Reports To: Spa/Fitness Director

Responsibilities:

• Demonstrates and promotes a strong commitment to providing the best possible experience for our clients.
• Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement.
• Perform facility walk through every 15 minutes to ensure all equipment is in working order and that area is in an orderly fashion.
• Completes daily shift reports and any other mandatory report.
• Responsible for thorough understanding and effective performance of NFC Management Software.
• Maintain and organizes work area.
• Responds to all requests and follow through to assure satisfactory outcome.
• Offers client assistance whenever possible.
• Complies with all safety and security policies in accordance with NFC Amenity Management.
• Involves cross training into the other areas of operation.
• Book all spa and personal training appointments in a timely manner.
• Welcome and acknowledge all guests using NFC approved terminology.
• Open and close fitness center facility at the beginning and end of operating hours.
• Maintain general cleanliness of the exercise areas, fitness equipment, spa and locker rooms
• Abides to NFC grooming standards
• Gracefully enforces rules and regulations

Minimum Job Requirements:

• Must have an outgoing personality
• Must be hospitality driven and offer any necessary assistance to clients and guests
• Must be able to follow a work schedule be being on time and dressed in the proper uniform
• Must possess the ability to multi-task
• Must be able to lift items up to 50 pounds

Knowledge, Skills & Abilities Requirements

• Basic knowledge of Microsoft Office (Word & Excel) & Internet
• Professional phone skills
• Ability to prepare routine administrative paperwork
• Ability to follow routine verbal and written instructions
• Effective communication skills and engage positively with clients