Cumberland Idealease in Orlando, FLis seeking a proactive and organized Service Coordinatorto facilitate seamless coordination between customers and technicians. This role is crucial for maintaining the efficiency and reliability of our service operations, handling everything from breakdown calls to warranty claims and service scheduling.

Why Join Us?
At Cumberland Idealease, we empower our team to excel in their roles and contribute to the success of our company. We provide a vibrant and supportive work environment that fosters growth, innovation, and a shared commitment to excellence. Join us and make a signicant impact on the way we deliver quality and service in the commercial truck leasing industry.
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Responsibilities:*

• Coordinate service activities between customers, technicians, breakdown calls and scheduling necessary action.
• Maintain a proactive 90-day preventive maintenance schedule for all lease and rental units, ensuring operational reliability and compliance.
• Manage and track warranty recalls and repairs for all lease and rental units, and le warranty claims accurately and timely.
• Open and manage repair orders, assign jobs to technicians, and ensure customers are updated promptly upon job completion.
• Oversee the receiving/inventory of parts, process invoices, post parts to repair orders, and track core returns efficiently.
• Prep repair orders for close, determine billing classications (customer rebill, internal maintenance, or warranty repair), and process and code vendor invoices.
• Write estimates for customer damage and manage rebill repairs.

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What We Offer:*

• A key role in a growing company where your work makes a real difference in our success and customer satisfaction.
• Competitive pay and benefits, recognizing the valuable contributions you bring.
• Career development opportunities within a company that supports your growth and goals.
• A company culture built on our core values of Honor, Readiness, Victory, and Loyalty, with a dedication to excellence.

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Join us at Cumberland Idealease and be at the forefront of transforming our service operations. Apply now to take the next step in your career with a company that values innovation, efficiency, and outstanding leadership.*
Qualifications:

• Proven experience in service coordination or a related eld, preferably within the automotive or truck leasing industry.
• Strong organizational and multitasking skills, with the ability to handle high-stress situations calmly and effectively.
• Excellent communication skills, both verbal and written, to clearly convey information to all stakeholders.
• Adept at managing multiple priorities and maintaining detailed records.
• Knowledge of automotive or truck maintenance processes and parts inventory management is highly desirable.

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Physical Requirements:*

• Ability to stoop, bend, climb, crawl, lift, reach, and any other position necessary to work on a diesel engine and truck, including tires.
• Ability to lift up to 75 lbs.
• Ability to work in a hot or cold, wet or humid environment.

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Employee Benefits:*

• 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
• Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
• Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
• Medical / Voluntary Vision & Dental / Wellness Program- Earn up to $1095/year by Walking
• Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
• Access to Teladoc – 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program

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The Journey Begins Here:*
Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar and 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.

Job Type: Full-time

Pay: $20.26 - $24.40 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed