SUMMARY OF JOB DESCRIPTION
The Patient Advocate is responsible for performing insurance verification, determining revenue optimization and most appropriate location for treatment, patient collection follow-up on outstanding accounts receivable balances and claims follow up. Adherence to standards within compliance of government and all other regulatory requirements.

Compensation: $18-22/hour

Responsibilities:

• Ability to maintain discretion when handling confidential information. Adhere to HIPAA rules and regulations
• Working directly with physician offices, surgery centers and hospital schedulers to receive, verify and process patient demographics for future scheduling of treatments
• High volume insurance verification and quick turnaround times for processing
• Submitting electronic claims
• Claim follow up research, resubmissions, and reconsiderations
• Responsible for processing adjustment requests
• Resolving account discrepancies, troubleshooting and problem solving
• Verifying transactions comply with financial policies and procedures
• Sending monthly patient statements
• Upholding professionalism by providing courteous customer service to patients, providers, other departments, clients, and vendors
• Assist billing department with other projects and deadlines when needed
• Working independently and within the team using multiple platforms to accomplish tasks as assigned
• Performing other duties as assigned

QUALIFICATIONS

• High school diploma or G.E.D. equivalent required
• Two or more years of collections experience preferred
• Equivalent combination of education and/or experience will be considered
• General understanding of accounting practices and principles

Experience/Skills:

• Computer literacy required with knowledge of practice management software, proficient in Microsoft Office products
• Some knowledge of medical insurance billing processes preferred
• Ability to communicate effectively with hospitals, surgery centers, patients, insurance company representatives and co-workers both verbally and in writing using the English language
• Solid problem solving and decision-making capabilities and the ability to handle stressful and urgent situations primarily involving collections concerns
• Well organized, ability to prioritize, good planning skills, patience, self-starter, and positive attitude. Attention to detail and ability to work independently
• Ability to maintain a high level of accuracy in preparing and entering financial data
• Ability to effectively apply analytical and problem-solving skills
• Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines
• Knowledge of medical terminology and anatomy a plus
• A positive, professional attitude
• A team player; able to work in and foster a team environment

* NextMed is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Required)

Experience:

• Medical billing: 1 year (Required)

Ability to Commute:

• Tucson, AZ 85710 (Required)

Ability to Relocate:

• Tucson, AZ 85710: Relocate before starting work (Required)

Work Location: In person