Redefine the future of customer experiences. One conversation at a time.
We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000 companies and 1M users rely on Nextiva for customer and team communication.
If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.
Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.
Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company - we're the backbone of the economy.
By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.
We're actively looking for amazing people like you to join our team!
At Nextiva, we don't study industry trends and build our products and services reactively; instead, we look to be the leader in defining the trends. We strive to be the best of the best across multiple technology channels - UCaaS and SaaS to name a few. We are determined to help write the future for businesses around the globe by creating innovative products and an agnostic platform that delivers first-class communications tools in the hands of every business. We are a global team of 1,000 and are the fastest-growing privately held provider of cloud communications. We are looking for amazing people, like you, to join our team!
Key Responsibilities:
Build, monitor and maintain enterprise and data-center networks composed of primarily Cisco hardware, as well as multi-vendor services to support those networks.

• Provide network support and troubleshooting for other departments and customers.
• Monitor, troubleshoot, and respond to network issues as they arise.
• Life cycle maintenance of network hardware including software updates, in-place and forklift upgrades.
• Serve as a subject-matter expert and customer service to users of the network.
• Some travel to remote offices and data centers.
• Be available for rotating, scheduled, on-call windows and emergency response.
• Follow and help build department standards and procedures.

Qualifications:

• Experience with security, routing, and switching in a data center environment.
• Working knowledge of industry-standard protocols including: BGP, EIGRP, and VXLAN.
• CCNA or equivalent experience required.
• Excellent troubleshooting and problem-solving skills.
• Demonstrate strong verbal and written communication skills.
• Able to work in a team or self-managed capacity both in-person and via remote tools.
• Familiarity with Cisco technologies, including FTD/FMC, Nexus VPC, ACI, UCS, and CML.
• Experience with network support and troubleshooting tools, such as ELK, Netflow, packet capture, SNMP, and syslog.
• Network automation experience with Python-based tools.
• Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions.
• Ability to multi-task, prioritizing multiple objectives and initiatives.

Compensation, Rewards & Benefits:
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!
To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor's 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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