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Summary
Manager's Job Description : $20 / hr
A valid Driver's License is required
The ACSC role fills in at various locations based off the need that day.
Sometimes it may be for a week and some weeks they may be moved to different accounts.
Previous experience working with mail or printing is a plus but not actually required.
Most important skill would be customer service and providing a good experience for our clients.
Lifting is normal, able to lift 50lbs but in most cases we have other employees or carts to assist.
Dress code is business casual unless Ricoh shirts are required, in which I will provide upon starting.
I will do the interviews and scheduling.
No covid restrictions needed at this time.
The positions will report to multiple positions
Need one for Philadelphia / South Jersey Area and one for Philadelphia Suburbs Area
Shift Timings
8 : 00 am- 5 : 00 pm (M-F)
Job type : Temp
Roles & Responsibilities
Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM)
this key position supports daily operations, implementations, expansions, and administration of all
Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all
customer support tasks in external customer / client facilities
The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service
Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh
portfolio of offered solutions.
Delivers operational support by assisting MS leadership by supplementing onsite personnel at
various customer locations performing a wide range of duties requiring a versatile skill set and ability
to adapt to varying industries. Additionally, they are required to support various locations for reasons
that may include vacation, absences, training, implementations, etc. throughout assigned operational
area.
Job Duties and Responsibilities
An integral member of the service team by supporting the daily operations for all contracted
services at customer accounts within a geographical area
Assists management with process improvement, procedural testing and validation and ensuring
field compliance with operational best practices.
Support the Field Implementation Managers with the implementation of new customer accounts
and service expansions.
geographical area.
customer experience, internal and external.
May require standing in for absences or vacations of the onsite resources, that may also include
site management.
Provides, executes, and supports all aspects of services, which entails traveling to and from
various accounts.
completion.
Monthly Operations Review as directed
Performs other duties as assigned
Minimum Qualifications
Requires high school diploma plus 12 months of related work experience. Post High School
education encouraged and preferred
Could be required to move locations in one day should the business require it. Also, ability to
May require valid, violation-free driver’s license along with reliable transportation and minimum
levels of auto insurance coverage per RICOH policy.
Requires intermediate skill level on most common software applications including file folder
management and navigating to network production folders.
Must maintain and accurately submit monthly expenses in a timely manner following proper
coding requirements.
Knowledge, Skills and Abilities
Possesses ability to work in a team environment by maintaining positive, productive relationships
with co-workers
Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of
urgency.
to set procedures, sequence or pace while maintaining quality and output standards.
through the spoken word in positive and negative circumstances.
translate to site resources
walking, driving or other modes of transportation to that alternate site and a longer commute time
that exceeds scheduled shift
Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal
range of temperature and noise level
Working Conditions, Mental and Physical Demands
Typically, an office or warehouse environment with adequate lighting and ventilation, and a
normal range of temperature and noise level
Work assignments are diversified. Interpret, comprehend, and apply complex material, data and
instruction prepare, provide and convey diversified information
reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to
50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to
move for repairs. Walking between buildings may be necessary.
Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye / hand
coordination.
Some sites may open at 6AM and some may not close until 7PM or later with other locations that
are open on the weekend and other times may vary.
Last updated : 2024-05-31
Full Time
Wholesale
$64k-82k (estimate)
06/02/2024
09/01/2024
BUFORD, GA
<25
2015
JEFFREY BRIWICK
$10M - $50M
Wholesale
The job skills required for Customer service coordinator include Customer Service, Customer Support, Flexibility, Customer Satisfaction, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service coordinator. Select any job title you are interested in and start to search job requirements.
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