Director, Delivery Service Partner Strategy & Operations, Non-Kitchens Location: Miami, FL

Who You’ll Work For

REEF’s mission is to connect the world to your block. 

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

This position is part of a highly visible team within the company that requires confident leadership and an entrepreneurial-minded individual comfortable with interacting with senior level stakeholders.
The role offers a steep learning curve, the opportunity to scale a business, close partnership with our executive leadership team, and a platform to make a lasting impact. Delivery Service Platforms (DSPs) such as Uber Eats provide two key services for Reef: marketplace (demand generation) and fulfillment (delivery to consumer). You will own the end-to-end operations for Reef as it relates to the DSPs. Onboarding new brands, ensuring quality control on menus, troubleshooting real-time issues for Reef on DSP platforms, data analytics and more. You and your team will plan a key role in ensuring Reef maximizes sales on the DSP platforms.

• Working with Field Ops and Brand Ambassadors to onboard new brands on all DSPs that partner with Reef
• Ensuring brands are ready to go on the day of launch
• Develop data driven frameworks for evaluating operational problems and develop solutions
• Liaise with internal/external stakeholders at various levels regularly
• Build new capabilities to ensure smooth DSP operations that support Reef’s exponential growth

What We Want From You:

• Bachelor’s degree from a top tier university in business administration, finance, economics or any quantitative field. MBA strongly preferred
• 5 years of work experience, preferably with a top-tier management / strategy consulting, investment banking, venture capital / private equity or technology firm
• Demonstrated ability to pay attention to detail and ensure impeccable operations under pressure
• Ability to work with cross-functional stakeholders at all levels to drive forward impactful changes
• Proven ability to work in a fast-paced environment and meet changing deadlines and priorities on multiple simultaneous projects
• Superior emotional intelligence with the ability to thrive in an ambiguous setting and superb attention to detail
• Demonstrated ability to internalize feedback and improve through training

What We’ll Provide

Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
• Work is performed in a professional office environment.

WORKING CONDITIONS: 
Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.