2 Customer Success Representative Jobs in Shoreview, MN
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Nextek, Inc. is Hiring a Customer Success Representative Near Shoreview, MN
At Nextek, culture matters. On a regular basis, we get together for food days, friendly competitions, and many other special events. Most importantly, our open-door policy means you’re always in the know when it comes to significant decisions and changes.
When it comes to choosing your next destination, you may be wondering what to expect. What we provide:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Volunteer time off (VTO)
- Hybrid remote work options
- 401K
- Life Insurance
- Flexible schedules
- Monthly Social Activities
- Casual dress code
- Professional development
- Bachelor’s degree or Technology equivalent job experience – Required
- High-School Diploma or GED – Required
- 1-3 years of experience in a technology customer service support role – Required
- Experience creating detailed reports and giving presentations – Preferred
- Competent knowledge of financial services industry
- Competent Knowledge of CRM’s
- Knowledge of products and services offered by Nextek
- Knowledge of the English Language structure and it’s spelling, grammar, punctuation
- Knowledge of office procedures Skills navigating and using Microsoft Office programs, specifically Excel
- Skill in troubleshooting technology problems
- Skill in attention to detail and effective documentation
- Skill in developing and delivering presentations to external and internal stakeholders
- Skill in analytical and conceptual thinking
- Skill in talking to others to convey information effectively
- Skill in completing assignments accurately and with attention to detail
- Skill in testing issues and use bug triage processes
- Coordinate onboarding and training on proprietary software system with clients and their staff
- Partner with Business Integration to maintain communication with the customers to ensure enhancements and issues are taken in and handled
- Ensure customer experience is protected through timely and accurate communication, attention to detail, and influencing outcomes
- Trouble shoot system issues with primary client contacts to triage actual vs. perceived bugs
- Maintain up-to-date knowledge and understanding of the latest internal software applications
- Support in working on daily bug triages to pass onto product teams with any issues and enhancements
- Support in planning, coordinating, and presenting of training events
- Support in planning, coordinating, and presenting of weekly meetings with Nextek’s clients and their staff on open issues and enhancement requests
- Support in maintaining an accurate and up-to-date training materials on Support site and knowledge center as a go to resource for clients’ self-service
- Attend industry trainings to stay up to speed on industry news and knowledge
- Maintain knowledge on all new product development
- Complete onboarding process as if you were a new Nextek client and new software user
- Attend onsite training events with clients and users when appropriate
- Have an advanced knowledge of the Nextek Support website and other educational tools
- Attend all meetings to learn new technology being released
- Take initiative to ensure communication with customers is thorough and conducive to a good experience by investing in your knowledge of the system.
- All other duties assigned
Job Summary
Full Time
Durable Manufacturing
$41k-52k (estimate)
03/18/2024
05/01/2024
nextekinc.com
MADISON, AL
100 - 200
1995
JOHN C ROBERTS
$10M - $50M
Durable Manufacturing
Related Companies
About Nextek, Inc.
Nextek, Inc. is a value-proven Electronics Manufacturing Services (EMS) company providing technology-based solutions for customers with needs-driven, non-commodity circuit card assembly (CCA) and box build products. We partner with companies who have unique needs and who seek a very high level of quality, reliability and responsiveness with minimal risk. Below are several industries we have been engaged with for several decades. Aerospace Medical Devices Utility High-end Industrial Energy Military High-quality Commercial Various other mission or business models where a minimum risk of failure ...is required. Our product quality is achieved by using one of the most sophisticated labs and engineering departments in the EMS industry. All of our clients benefit from Nextek, Incs intrinsic quality, fast response times and extremely competitive services. Highly complex prototype customers with high quantity, critical component placements in a compressed time frame rely on Nextek, Inc. to get it done right the first time. Nextek, Inc. has a separate totally dedicated internal prototype division that works outside of the production line yet with the same type of equipment to ease in the transition from prototype to production. The Nextek, Inc. organization has hundreds of years of expertise in the EMS space and it shows. Approximately 90% of the organizations that visit us for qualification purposes chose us as their EMS partner. Odds are we can help you too.
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The job skills required for Customer Success Representative include Microsoft Office, Planning, Life Insurance, Attention to Detail, Troubleshooting, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
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