Overview

Overview:

We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!

Role:

As Business Improvement Manager, you are responsible for increasing the effectiveness and efficiency of Operations through improvement within operational units along with project management, execution, coordination and communication between support and business functions. Collaborate across departments to ensure seamless implementation of systems and structures along with appropriate business process change. Contribute to short and long-term organizational planning and strategy and serve as a knowledge source to support and drive initiatives as a member of the Sales/Customer Service teams who contributes to long-term operational excellence.

Benefits:

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Responsibilities

Essential Duties and Responsibilities:

• Assist with developing business processes to document, clarify and improve overall business operations 
• Collaborate with business process owners on key business changes needed or made to ensure process and operational documentation is maintained and owned 
• With the overall guidance from the Director of Customer Service, research best practices with appropriate staff and leadership to identify strategic improvement opportunities and manage business process changes 
• Ensure cross-organizational projects are prioritized and addressed 
• Define, validate, and take responsibility for business project execution including scope, phases, milestones, communication, budget, change management, and outcome measurements 
• Lead project resources critical for the success of assigned projects; coordinate with technical implementation project managers if/when assigned for functional system changes 
• Partner across organizational functions to define business requirements and strategies for development or updating of systems and processes to meet senior leadership's objectives. 
• Coordinate with business to develop criteria for implementation plans to maintain transparent processes and minimize change impacts 
• Work directly with management to identify and prioritize opportunities and risks associated with projects 
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed. 
• Performs other duties as assigned 
• Use knowledge of business process flows, information management and operational support units to support strategic planning cycles. 

Required Knowledge, Skills, and Abilities:

• Demonstrated successful work experience in a shared supervisor environment 
• Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership experience
• Ability to act with discretion, tact, and professionalism in all situations 
• High level of attention to detail
• Experience working in a fast-growth environment with rapidly changing priorities and goals 
• Excellent written and verbal communication skills 
• Proficient in normal software applications 
• Organized, detailed and self-motivated
• Business focused and demonstrated understanding of company’s vision and strategy 
• Enjoys improving processes, reducing time and waste while increasing accuracy 

Qualifications

Education and Experience:

• Bachelor’s degree 
• At least five (5) years of related experience required
• Six Sigma : Green Belt

Physical requirements:

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing

A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.