Company DescriptionAt NEXTDC we are building the heart of Australia’s high-tech future.We are a ASX 100-listed technology company, operating 13 data centres across 7 major cities in Australia, with $2.1B available funding as of 31 Dec. 2024 and further national and international Data Centre expansions under way.Our success depends on the talents of our people, and we foster an environment of continued learning and development. Our culture is built on respect, collaboration and innovation. We are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.Job DescriptionAs our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.What you’ll do:Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolutionLead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centresCollaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectationsDrive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operationNegotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needsRecruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their rolesDrive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.We're happy for this position to be based in either Sydney or Melbourne.Qualifications Knowledge of all aspects of data centres including:electrical systems (HV, MV, LV)mechanical systems (HVAC, environmental control, pressure release)generators and fuel systemscommunications systems (fibre, copper)fire detection and suppression systemsrack management, design and IT equipment installationA deep understanding of high-density data centre power, cooling approaches and technologiesExtensive knowledge of telco, cabling & cable management and quality inspection / assuranceThorough knowledge of the UI Design, Construct and Sustainability standards.Knowledge of various local, state and federal codes and regulations as applicableProficient in Microsoft Office Suite, knowledge of BMS and other computer-based building service systemsExceptional people management and team planning, organising and analytical skills Excellent written and verbal communication and effective interpersonal skills.What you’ll bring:10-15 years’ experience in operating and maintaining multiple Data Centre facilities or similarDirectly relevant experience within Australia and other countries across AsiaA highly technical background from Engineering, Operational Excellence or Technical tradesAdditional InformationOpportunity to be a vital part of NEXTDCInclusive, diverse and values-driven working cultureAwesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)Great opportunities to progress within our company (grow as we grow)Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.Make NEXTDC your next move.