Mission IT Operator, TS/SCI with CI Polygraph Security Clearance Required, Springfield, VA

You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detection, isolation, and resolution of ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux based systems across a global environment. Shift Work (12 hours a day 0600-1800, 1800-0600/ Panama shift. An active TS/SCI with CI Polygraph Security Clearance is Required. Must have a current DODI 8570.01-M IAT Level II Certification, Security Certification.

Mission IT Operator Responsibilities:

- Be responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.

- Ensure appropriate function of hardware, software or system functional specifications.

- Analyze, troubleshoot and resolve issues with IT infrastructure including user systems, servers, storage and network connectivity.

- Provide system administration for assigned infrastructure and establishes and maintains security as it relates to users.

- Support new infrastructure projects.

- Maintain all configuration documentation for assigned infrastructure.

- Master the steps required to effectively manage and prioritize incidents.

- Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.

- Monitor, recognize, evaluate, and correlate system and network problems.

- Be responsible for maintaining a privileged user level of access, across numerous high priority systems.

- Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

- Interpret system documentation and record problems in appropriate reporting tools.

- Support after action activities, by collecting data which describes the environment at the time of the failure.

- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.

- Restart system services as needed.

- Restart system hardware as needed.

- Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.

- Coordinate with any required resources across the enterprise to resolve operational issues.

- Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.

Mission IT Operator Qualifications:

- An active TS/SCI with CI Polygraph Security Clearance is required.

- Must have a current DODI 8570.01-M IAT Level II Certification, Security Certification.

- AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.

- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.

- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

- System administration experience to include UNIX, Linux, and Windows platforms is a plus.

- Experience with virtualization technologies and software such as VMware is a plus.

- Knowledge and understanding of Enterprise Management Systems, to include HP OpenView, and CA based Concord is a plus.

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