Next Generation Staffing is looking for aGuest Service Agentto join the Front Office Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

The ideal candidate will have the following qualifications:

• Strong written and communication skills in the English language. 
• Basic computer and typing skills. 
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to multi-task and remain composed at all times. 
• Passion for proving unforgettable guest experiences.
• Ability to work well in a team environment.
• Professional appearance and demeanor at all times.
• Demonstrated ability to handle cash and financial transactions.
• Experience in a luxury hotel (preferred)
• Experience in a Front Desk position (preferred)

As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome, check-in, and orient arriving guests to the hotel.
• Checking out guests and processing payments on-account. 
• Handle telephone reservations for Rooms, Restaurant, and Spa. 
• Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.