• At the Newton-Wellesley Hospital Spine Center we work as a multidisciplinary team, with an emphasis on communication and coordination. Our specialists treat the full range of spinal disorders that affect the cervical, thoracic, and lumbar areas of the spine. After a careful evaluation with diagnostic and imaging tests, we create a personalized treatment plan based on your needs and goals.

• At the Pain Management Service at Newton-Wellesley Hospital, we care for people with many types of pain caused by a number of conditions, including acute pain that comes on suddenly and is caused by a specific injury or condition, chronic pain and cancer-related pain. We use a compassionate, team-based approach to diagnosing, relieving, and treating acute and chronic pain. We tailor our multimodal and multidisciplinary treatment plans to your unique condition and needs. Our top priority is to reduce or eliminate pain and help patients function as independently as possible.

Did we mention that parking is free at this location?

Schedule

We are seeking a full-time, 40-hour Department Coordinator to support the Pain and Spine teams onsite Monday through Friday from 7:00am to 5:00pm (shifts are staggered).

Role Overview

Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

• Leading up to the patient visit, Coordinators schedule all appointments, conduct reminder outreach, verify insurance, and obtain Prior Authorizations when needed.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
• Other duties include fielding all incoming telephone calls and triaging appropriately, handling in-basket messages, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.