Job description

Newbury Realty Group, LLC is a distinguished firm specializing in the professional management of multifamily housing and is committed to fulfilling the unique needs of our esteemed residents. Our company was established in 1991 and has demonstrated steady and consistent growth throughout its history.

We are in search of an experienced, knowledgeable, and highly motivated leasing/resident services consultant for our Butler, PA communities, which consists of seven unique properties. The ideal candidate should possess a robust sales background, ideally within the real estate sector, and should be enthused by the prospect of contributing their expertise, experience, and strong work ethic to a company that values their insights.

We are driven to recruit and employ individuals who are customer-focused team players, embodying our core values of honesty, integrity, optimism, enthusiasm, accountability, a profound sense of ownership, and a genuine desire for personal growth and continuous learning.

Major Duties and Responsibilities:

· Prospective Resident Engagement: Respond to inquiries effectively, generating visits to the property.

· Tours and Sales: Conduct property tours, perform follow-ups, and complete leasing paperwork from application through lease signing.

· Relationship Management: Build and maintain strong relationships with both current and prospective residents while focusing on increasing resident retention.

· Prospect Tracking: Monitor telephone and walk-in traffic, maintaining prospect data in our AppFolio database.

· Property and Unit Familiarity: Gain comprehensive knowledge of our properties, including vacancies and lease expirations. Be familiar with available and model units, ensuring readiness and addressing any cleaning and/or maintenance concerns as necessary.

· Prospective Resident Assessment: Evaluate prospective residents' needs via a strong understanding of the qualification process and criteria.

· Application Management: Collect and organize data for lease applications and processing.

· Lease File Maintenance: Create and maintain lease files for incoming, current, and outgoing residents.

· Resident Relations: Enhance resident retention through relationship cultivation and support.

· Leasing Goals: Assist in setting and achieving leasing targets while maintaining a strong closing ratio and a high occupancy percentage portfolio-wide.

Community Management Responsibilities:

· Inspections and Renewals: Conduct yearly inspections and renewals for current residents.

· Common Area Excellence: Ensure common areas, seasonal décor, and curb appeal maintain a high standard via daily tour paths.

· Social Media: Post content to social media platforms and manage incoming inquiries.

· Administrative Collaboration: Handle administrative resident requests in tandem with colleagues.

Required Skills:

Microsoft Office, Canva, Adobe Creative Cloud, AppFolio, Dropbox

Outlook email and calendars

Social media

Conflict resolution

Exceptional organizational skills to manage tasks efficiently

Effective written and verbal communication skills

Fair Housing certification, property management or real estate license preferred

Problem-solving skills

Ability to work independently as well as in a team environment

Safety-conscious

Dependability and punctuality

Physical Requirements:

· Walk properties, including 3 flights of stairs.

· Deliver resident communications and notices.

· Lift a minimum of 35 pounds to facilitate moving supplies as needed.

· Abide by the community and workplace guidelines, including the non-smoking policy.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Property management: 2 years (Preferred)
• Property leasing: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Butler, PA 16001 (Required)

Ability to Relocate:

• Butler, PA 16001: Relocate before starting work (Required)

Work Location: In person