Description

Position Summary:

The IT Intern will be involved in maintaining the organization of the IT room, troubleshooting, and basic device maintenance. This role will contribute to the department by tackling basic IT issues of end users, overseeing proper disposal of e-waste, and managing equipment requests. The incumbent for this role is not required to have previous IT experience as this role is a steppingstone into the field of Information Technology. 

Requirements

Key Job Responsibilities:

• Tracking down devices with agents (LS, Automox, Connectwise) not responding. 
• Ship/receive laptops to Lenovo/Dell 
• Organization of IT room 
• Handling of level 1 tickets 
• Assist in Onboarding/Offboarding (equipment) 
• Assist in the enrollment process of BYOD devices for end users. 
• Assist in the enrollment process for authenticator. 
• Troubleshoot low level iPad issues.
• Inventory unused network jacks around building
• Assist with Reimage queue

Education, Skills and Experience Requirements:

• Basic computer/printer troubleshooting skills,
• Basic Microsoft, Zoom, and Apple iOS understanding.