FL-Lakeland Storefront-Meeter Greeter - Meet/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

***Must be bi-lingual (English/Spanish)*****

Position: Pay Rate: $15.00/hr 1099 all inclusive no benefits

Job Description:
Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
** Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
** Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
** Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
** Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
** Assists customers with referrals to other agencies and community resources.
** Monitors lobby traffic flow and notifies supervisor of any issues.
** Completes client registration clearances (CRAD) as needed.
** Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
** Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
** Processes incoming and out going mail and scanning documents into the appropriate electronic file.
** Performs special work assignments and other related work/duties as required or assigned.
** Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Job Type: Contract

Pay: $15.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person