The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
The Communications & Marketing (C&M) Division is responsible for promoting the Agency’s work through multimedia channels to reach and engage New York City’s diverse communities.
C&M is seeking an experienced Operations Director to handle the Division’s administrative, procurement, and language access needs. This new role will report to the Associate Commissioner for Communications & Marketing and supervise the Language Access Coordinator.
Duties of the Operations Director will include, but are not limited to:

• Manage all administrative functions for C&M, including budget, procurement, and other support operations.
• Proactively work with DCWP Finance, Human Capital, General Counsel, and other divisions to resolve C&M operational needs.
• Manage C&M budget, including researching vendors, requesting quotes, processing invoices and monitoring spending.
• Oversee C&M procurements, in particular communication contracts. Includes identifying Division needs, researching and communicating with vendors, drafting Request for Proposal (RFP) for vendor solicitations and managing vendor contracts, and meeting deadlines in collaboration with DCWP Finance and General Counsel divisions.
• Provide timely updates to the Associate Commissioner and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges.
• Manage C&M physical office space, including submitting Facilities and supplies requests; managing workspace allocation; developing and implementing filing and record retention protocols; and similar projects.
• Coordinate C&M hiring, onboarding, promotion, and other personnel matters in collaboration with C&M managers and Human Capital.
• Supervise the Language Access Coordinator and oversee all Agency translation needs.
• Implement and manage special projects as needed.

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Effective project manager with the proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion. - Experience with financial management, procurement, and contract management in a government agency. - Experience drafting scope of work, budget, and vendor questionnaire for Request for Proposal (RFP). - Knowledge of NYC PASSPort, Financial Management System (FMS), Financial Management System (FMS) and Personnel Action Management System (PAMS) a plus. - Knowledge of NYC procurement rules and contracting methods a plus. - Experience with communication contracts, for example advertising placement and creative development, a plus. - Experience analyzing or managing budgets. - Experience developing, documenting, implementing, and monitoring policies and procedures. - Strong attention to detail. - Comfortable working in a fast-paced work environment and ability to work with a sense of urgency while still ensuring a high-quality work product. - Excellent analytic, problem-solving, and creative thinking skills. - Excellent organizational and communication (written and oral) skills. - Proficient in Microsoft Office (Excel, PowerPoint, Word)

55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.