1 Fitness Supervisor Job in Westborough, MA
NEW TSI HOLDINGS INC is Hiring a Fitness Supervisor Near Westborough, MA
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. We work with passion and integrity, and we always treat others with appreciation and respect.
ROLES AND RESPONSIBILITIES:
The Fitness Supervisor is the business leader of the Personal Training (PT) department. This individual creates and supports team culture to drive operational excellence and deliver a superior member experience. Fitness Supervisor are goal oriented, results driven, eager to interact with members, and excited to develop and mentor a team of high performing talent. The Fitness Supervisor role is to lead the program by promoting and selling fitness products and services, also to coach, train, and mentor Personal Trainers to meet and exceed department/company objectives. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
BUSINESS LEADER:
- Business management of the trainers including monthly evaluations, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services.
- Conduct timely and relevant business management meetings to support trainer development.
- Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress.
- Collaborate with Regional Fitness Director (RFD)/(GM)/(AGM) for PT Sales driving and complementary clinics.
- Assist with day-to-day operations to help support business objectives and member/guest needs.
OPERATIONAL MANAGEMENT:
- Lead the operational and sales components during the new hire process of new trainers in partnership with the General Manager (GM/Assistant General Manager (AGM).
- PT business and sales coaching.
- Partner with GM to capture trainer availability, book sessions, and manage the team’s ability to deliver fitness services to meet member needs.
- Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business.
- Set goals in support of club special events and execute the proper follow up post event.
- Produce and host monthly PT department meetings with the GM.
- Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
- Support trainers through financial planning as it relates to the compensation plan.
KPI MANAGEMENT
- Achieve monthly and annual department financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including Net Gain Goals, Cancellation Targets, Active Client Penetration, New Sales, and Fitness Orientation appointment booking and conversion.
- Proactively address business trends in fitness assessment conversions, client attrition and client training frequency.
- Partner with the GM on any performance management metrics relating to trainers..
- Consistently audit, analyze, and manage fitness revenue and expenses and proactively modify accordingly to ensure compliance and profitability.
CLIENT RELATIONSHIP MANAGEMENT
- Communication with potential leads and all clients.
- Client coverage and sharing across all fitness offerings.
- Management of all client pipelines, inclusive of new members.
- Clearly outline the pipeline responsibilities in partnership with the GM or AGM (where applicable), and with the oversight of PT senior leadership.
- Scheduling and execution of new member assessments (Fitness Orientation “FO”), inclusive of In Body Assessments where offered.
- Responsible for hosting demo clinics during scheduled shifts to promote engagement, build relationships, drive member referrals, and increase SGT/PT/Team Training revenue.
LEADER OF TEAM CULTURE
- Collaborate with all departments of the club to achieve interdepartmental synergy.
- Manage optimal staffing targets to meet the needs of the business.
- Mentor trainers to build connections and maintain a high-quality team to uphold the brand standards and expectations of their role.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
- Identify, collaborate, and align on key talent to advance trainer careers.
POSITION REQUIREMENTS & EXPERIENCE
- 1-2 years prior sales experience; fitness sales preferred.
- 1-3 years of supervisory experience; 3 preferred.
- 2-3 years of personal training experience; corporate gym setting preferred.
- Demonstrate the ability to drive financial performance.
- Exhibits sales skills with a specific focus on attracting new clients and retention.
- Strong business acumen.
- Ability to create a positive team culture with adherence to brand standards.
- Possess collaborative social skills and strong desire to interact with members, clients, and staff.
- Ability to manage high volume of inbound communication and react in a timely manner.
- Ability to create team accountability through structured timelines, action plans, and required documentation.
- Strong technical skills.
- Ability to train and mentor Personal Trainers.
- Strong active listening skills.
- Excellent written and oral communication skills.
- Enthusiastic and passionate about the fitness industry.
- Child & Adult AED/CPR certified.
- Certified Personal Trainer certification (CPT).
- Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary, standing for long periods of time, and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
SCHEDULING REQUIREMENTS
Due to the nature of the business, New York Sports Club has specific scheduling guidelines for this position.
- Fitness Supervisors are required to work the last day of each month.
- Vacation time is not authorized in the month of January.
- Management/Supervisory schedules are subject to standard prescribed scheduling guidelines which may consist of opening, closing, weekday, and weekend shifts to ensure proper management for the club and our members and guests.
- The Fitness Supervisor can service a maximum of five (5) personal training sessions per week outside of their prescribed management schedule. (Additional Compensation)
Job Summary
Full Time
$53k-85k (estimate)
05/03/2023
05/23/2024
The job skills required for Fitness Supervisor include CPR, Planning, Scheduling, Personal Fitness, Initiative, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Fitness Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Fitness Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Fitness Supervisor positions, which can be used as a reference in future career path planning. As a Fitness Supervisor, it can be promoted into senior positions as a Fitness Center Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fitness Supervisor. You can explore the career advancement for a Fitness Supervisor below and select your interested title to get hiring information.
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