Description

PRODUCT SUPPORT SPECIALISTAt New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We want customer-service focused, innovative, fun-loving employees to help create a positive and productive work environment.New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies. Position located at our Duncansville, PA location. Shift is 8:30am-5pm.Essential Duties & Responsibilities:

• Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person
• Move customer through the buying journey from application discovery to closure of the sale
• Answer technical questions about our product line to internal and external customers
• Troubleshoot and resolve product problems and issues
• Develop and deliver asynchronous product training courses and materials to co-workers, customers, and external partners
• Create interactive learning tools and educational activities to supplement learning
• Participate in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support
• Assist in developing and editing technical information for the catalogs, website, content pieces and other promotional material
• Conduct research projects in support of market research, product development, product management, and marketing
• Continually keep current on product, industry, and regulatory subjects by completing research and training
• Adhere to New Pig’s Safety, Environmental, and Quality standards
• All other duties as assigned

Required Skills and Qualifications:

• Bachelor’s Degree in Environmental Science, Chemistry, Biology, Safety Science or other related field, or an equivalent combination of education and experience
• Strong knowledge of environmental and workplace regulations derived from formal study and hands-on application
• Excellent interpersonal skills
• Ability to work in a faster-than-average work environment
• Ability to continually multitask in an efficient manner
• Previous customer support/service experience preferred
• Videography and editing experience preferred
• Familiarity with Adobe design tools preferred

New Pig is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, age, qualified veteran status, or disability. If you require a reasonable accommodation in relation to the application process, please email [email protected].