PRODUCT SUPPORT SPECIALIST
At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We want customer-service focused, innovative, fun-loving employees to help create a positive and productive work environment.
New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies.
Position located at our Duncansville, PA location. Shift is 8:30am-5pm.
Essential Duties & Responsibilities:

• Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person
• Move customer through the buying journey from application discovery to closure of the sale
• Answer technical questions about our product line to internal and external customers
• Troubleshoot and resolve product problems and issues
• Develop and deliver asynchronous product training courses and materials to co-workers, customers, and external partners
• Create interactive learning tools and educational activities to supplement learning
• Participate in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support
• Assist in developing and editing technical information for the catalogs, website, content pieces and other promotional material
• Conduct research projects in support of market research, product development, product management, and marketing
• Continually keep current on product, industry, and regulatory subjects by completing research and training
• Adhere to New Pig’s Safety, Environmental, and Quality standards
• All other duties as assigned

Required Skills and Qualifications:

• Bachelor’s Degree in Environmental Science, Chemistry, Biology, Safety Science or other related field, or an equivalent combination of education and experience
• Strong knowledge of environmental and workplace regulations derived from formal study and hands-on application
• Excellent interpersonal skills
• Ability to work in a faster-than-average work environment
• Ability to continually multitask in an efficient manner
• Previous customer support/service experience preferred
• Videography and editing experience preferred
• Familiarity with Adobe design tools preferred