The Product Specialist I provides technical service, support, and training to meet and exceed customer expectations. Supports and develops both dealer and customer relationships. This individual must be dependable, driven, and willing to travel. Responsible territory includes Wisconsin and Illinois.

Key Responsibilities

RESULTS

Critical 55%

• Serves as a positive emissary of the Company at all times.
• Serves as a point of contact for dealers, end users, and field sales regarding “in-the-field” technical needs.
• Trains dealers/distributors to meet territory needs as instructed.

Productivity / Job Knowledge 20%

• Assists with the development and testing of new ideas and products as requested.
• Assists with field requirements related to warranty and repair claims.
• Participates in product improvement and enhancement efforts.
• Conducts training of employees, dealers, and end-users in the proper use and repair of all products.
• Participates in product recall programs.
• Travels assigned territory with a focus on Customer and dealer satisfaction, product training, field service, product testing, etc.
• Attends and professionally represents the Company at selected regional and national trade shows and meetings.
• Collects field data on equipment use, customer requirements, and industry trends as requested.

Dependability15%

• Demonstrates a good attendance record; is aware of the impact that missing work will have on the customer as well as co-workers.
• Completes goals/projects on time or ahead of schedule.
• Responds to work assignments and requests by being cooperative and available.
• Follows through and meets commitments.
• Available as a resource to subordinates and/or peers.

Safety 10%

• Follows safety procedures, protocols, policies, and adheres to all SAFESTART concepts, and acts when others are not holding themselves accountable.

Total 100%

CORE VALUES

Act Like an Owner. 20%

• Leads by example and takes ownership in everything you do and or say.
• If you see something, say something and follow through until it's right.
• Treats others with respect and kindness.

Be Interested. Stay Interested. 20%

• Isn’t complacent. Seizes opportunities to learn by participating in activities to increase understanding.

Create Change. Start With Yourself. 20%

• Asks "why", is open-minded, and challenges the status quo.
• Leads and supports changes for the sake of improvement.

Seek New Perspectives. 20%

• Seeks new perspectives from all available sources to challenge your own, and brings them into your decision making process.
• Involves all stakeholders in making decisions. Is open to input from all sources.

Fail Fast. Learn Fast. 20%

• Considers long and short-term outcomes when making decisions.
• Is fearless.
• Readily admits mistakes.

Total 100%

Requirements

Qualifications and Essential Skills:

• An Associate’s degree or two-year certificate in vocational technologies/industrial arts; or equivalent combination of education and experience is required.
• Ability and willingness to travel as needed.
• Ability to submit accurate and timely reports.
• Knowledge and/or experience in the installation of hydraulics and control systems. Experience with truck mounted or mobile equipment is preferable.
• Ability to work with hand tools is required. Will use own hand tools and company provided specialty tools.
• Ability to navigate computer systems/databases and create basic spreadsheets and word documents.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, distinguish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Acceptable driving record.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and interface with computer systems while maintaining a high level of concentration. The employee is also regularly required to stand and walk while performing the duties of the job. The employee is occasionally required to reach with hands and arms, climb, stoop, kneel, or crouch. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to use hands/fingers to handle or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet unless working in the field. Field work can entail noise, heat, and humidity along with exposure to fertilizer and deicing chemicals. The noise level in the work area is usually quiet, but the employee may be exposed to shop noises for limited periods of time. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles in the plant shop. The noise level in the plant shop environment is usually loud.