1. Provide detailed and accurate information to individuals affected by Hurricane Ida regarding DRM programs.

2. Assist customers in understanding the eligibility criteria, application process, and required documentation for Ida programs.

3. Have general knowledge of other DCA programs and community-based resources to satisfy inquiries from the public that were not Ida impacted.

4. Respond promptly and empathetically to customer inquiries through various channels, including phone, email, chat, and social media.

5. Collaborate with internal teams to ensure timely and accurate communication of program updates, changes, and available resources.

6. Maintain a basic level of knowledge regarding federal, state, and local regulations related to hurricane recovery and rental assistance programs.

7. Document customer interactions and inquiries thoroughly to track trends, identify areas for improvement, and ensure accurate and consistent information is provided.

8. Proactively anticipate common customer concerns and questions related to Ida inquiries and develop comprehensive resources and FAQs to address them.

9. Continuously strive to improve customer satisfaction by seeking feedback, identifying areas for improvement, and implementing effective solutions to enhance the overall customer experience.

10. Must possess 2 years of customer service experience.

11. Some college preferred.

*LOCATION WILL BE TRENTON OR NEWARK*

Job Types: Full-time, Contract

Pay: $30.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Trenton, NJ 08608: Relocate before starting work (Required)

Work Location: In person