Pay: starting $22 - $24 per hour

Come Grow With Us!

New Horizons is hiring an important position to the Care Team: Care Advisor

New Horizons in the Eugene area is seeking an organized, warm and collaborative team player with exceptional interpersonal skills and a service-oriented focus.We are looking for someone to inspire, encourage and be part of a passionate team of people that represent the best in Client Care Services.

As a people-first company, we believe great care starts with taking care of our people. This role is essential in delivering on our mission to empower well-being through comprehensive care and companionship.

The Care Advisor is a member of the care team responsible for the day-to-day coordination and administration of duties for the local branch office. Providing continued support to the Human Resources and Employment Development teams; Fielding client calls, schedules and documentation. Demonstrating the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, service, and exceptional client satisfaction.

New Horizons offers industry-leading wages and full benefits including telemedicine access to board-certified doctors, ongoing education and paid maternity leave. Best of all, you will make a profound difference to the lives in the communities we serve.

Responsibilities:

• Work closely with the Care Management team to deliver an excellent experience at every interaction 

• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff

• Present a professional appearance and promote positive work environment

• Create, maintain and update client files 

• Serve as a team member and share in an on-call rotation with other members of the care team to service clients

• Coordinate with the Training Specialist and Scheduling staff to assess new hire schedules, abilities and training needs 

• Serve as point of contact for staff, providing assistance and information 

• Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

• Provide support for New Horizons offices in all Northern Locations: Albany, Salem, Florence, Eugene and Roseburg 

• Salary: $22-24/HR DOE

Qualifications:

• Minimum of two years office experience in a healthcare related field

• Education and/or experience in Healthcare administration

• Self-starter who knows how to identify opportunities with recommended solutions

• Creative problem-solving skills

• Possess strong written, verbal, and presentation skills with diverse populations

• Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail

• Ability to work as a team player in high stress situations with a positive work ethic

• Strong computer skills in business applications

 If you meet these qualifications, and you would like to support building our amazing team, please Apply or contact us @ 541.687.8851

We look forward to meeting you!