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Bilingual Patient Access Representative

New Horizons Healthcare

Roanoke, VA | Full Time

$29k-36k (estimate)

10 Months Ago

Bilingual Patient Access Representative

$29k-36k (estimate)

Full Time 10 Months Ago

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New Horizons Healthcare is Hiring a Bilingual Patient Access Representative Near Roanoke, VA

New Horizons Healthcare (NHH) is seeking a full-time Bilingual Patient Access Representative (PAR), who has excellent customer service skills to perform front office duties in our busy medical office. Experience in a family practice setting with computer skills and experience in electronic medical records is required. Candidate must be team-oriented, with excellent communication skills, and a strong orientation to customer service. The PAR will be expected to interact effectively with patients, staff, and community members from diverse backgrounds.

Position is Monday-Friday 8am-5pm

What We Offer You:

Loan forgiveness plan(s) (eligibility is based on plan guidelines and approval)
Medical, dental and vision insurance
Generous paid time off
10 Company paid holidays
Continuing education
Life, AD&D, Long-term disability
403(b) retirement account with company match

New Horizons Healthcare is a federally qualified health center (FQHC) in Roanoke, Virginia that provides comprehensive primary care, behavioral health, dental care, and pharmacy services for almost 10,000 patients annually. We are a not-for-profit community clinic with a mission to improve access to affordable, high quality, culturally competent, comprehensive primary health care. We offer a sliding fee discount program for those who are uninsured or underinsured. We make sure everything we do is through the lens of humanity – from our commitment to the highest-quality of care to the way we engage with our patients and communities.

RESPONSBILITIES

Registration and scheduling of new and existing patients for Medical Office visits and other supporting appointments (Labs, Nurse Visits, X-ray, etc.)
Performs Check-in and Check-out for all appointment types.
Collecting and posting copays and account payments
Verifying and updating patient demographic information
Verifying and updating patient insurance information
Answering a high volume of calls on a multi-line phone system, addressing those calls as needed or routing as appropriate.
Other duties as specified by supervisor.

QUALIFICATIONS:

1 years’ experience in Medical Office (preferred, not required)
1 years’ experience in customer service
EMR/HER experience (preferred)
Bilingual (required) English and Spanish
Valid Driver’s License and ability to travel between other locations.
Ability to pass a criminal background check.

The Star qualities we would look for in this position would be friendly, reliable, and the ability to demonstrate strong critical thinking and communication skills. Team-oriented philosophy is necessary.

How to Submit Your Application:

Online: Through our careers page: newhorizonshealthcare.org
Email: Send a cover letter and resume to: vmartinez@newhorizonshealthcare.org

EEO Policy:

New Horizons Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.