STATUS: Part-Time / $16 an hour, 21 hours per week

REPORTS TO: Shelter Director

JOB OPEN: Until May 10

About New Hope

New Hope for Families provides emergency overnight shelter to families and offers accredited preschool at our early learning center. Together, our programs help solve family homelessness and set families up for long term success.

New Hope’s shelter program provides emergency shelter for families experiencing homelessness. We provide shelter for up to 12 families at a time. Families bunk in a private, locked bedroom and share a common kitchen, dining space, and laundry room with other residents. We have 3 suites that accommodate 4 families each. The case management team focuses on locating affordable, stable housing for families as quickly as possible. Families enter shelter if they face literal street homelessness, and exit shelter to a lease in their name; more than 8 in 10 do, and they do it in about 3 months on average. While families do participate in some shared chores, we rely on staff to provide consistent, high-quality cleaning in the shelter.

About the Job

The Weekend Site Supervisor joins the shelter staff, including the shelter director, case managers, and another site supervisor. The Weekend Site Supervisor cares for families’ needs by creating a sanitary, well-supplied home. In addition, the supervisor interacts with families to build a positive, mentoring relationship, enforces shelter rules, supervises residents, and performs light custodial work. The Weekend Site Supervisor supports occasional weekend programming like tutoring and craft nights by overseeing volunteers and work groups who interact with families. This position is essential to offering a safe, harmonious, and sanitary shelter for our resident families.

The Weekend Site Supervisor works 21 hours per week in 3, 7-hour shifts which they coordinate with the other site supervisor. Generally the Weekend Site Supervisor works 3 weekend nights (Friday, Saturday and Sunday night). The Site Supervisor works evening shifts because that’s when residents are home sharing the space and need staff support. Shifts usually begin at 4,5,or 6pm, and end at 11,midnight, or 1am. Days and Times can be flexible.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Responsible for supervising residents, enforcing shelter rules, and ensuring a safe shelter environment.
• Notifies the Shelter Director in case of emergencies and keeps a log of families’ needs and behaviors.
• Welcomes and supports any evening shelter volunteers.
• Monitors supply inventory and provides families with essentials like bedding, hygiene, and kitchen supplies as needed.
• Monitors video surveillance system
• Maintains a high degree of confidentiality
• Treats all residents with dignity and respect, with an eye toward encouraging and empowering their progress toward affordable housing.
• Receives training in, and helps clients with life skills like tidying common spaces, age-appropriate childcare methods, and more as needed.
• Sanitizes common spaces (floors, counter tops, kitchen table, sinks, bathrooms)
• Participates with other staff in room flip activities like cleaning and making beds
• Performs other duties as assigned related to the agency’s mission and needs

QUALIFICATIONS

• Minimum of High School diploma or GED
• Must be able to work weekends and some holidays (trades holidays with other supervision staff)
• Must be comfortable triaging a crisis like children’s injuries, arguments, or other emergent situations until other shelter staff can respond and support.
• Must have reliable transportation and working telephone for contact

KNOWLEDGE AND SKILLS

• Working knowledge of Microsoft Office and Google Docs preferred, but training can be provided.
• Experience performing custodial duties is a plus
• Skill with problem-solving and mediating conflict; willingness to receive training and guidance about mediation and conflict resolution
• Experience/ability to respond appropriately to cultural differences with children, staff and the community

EQUIPMENT

Supervisor will handle cleaning supplies like bleach, mops, and other chemicals. In addition, the supervisor will use a laptop to log notes at the end of each shift. Training will be provided for all equipment.

WORKING ENVIRONMENT

The Weekend Supervisor works in a shelter facility setting with adults and children. The supervisor will spend the bulk of their time with families building relationships, meeting their material needs, and cleaning the common spaces. The Weekend Supervisor also uses a desk and laptop in an office for professional correspondence. The Supervisor must be able to use stairs and lift up to 50 Lbs to transport things like laundry from room flips, boxes of food, donations, and other items related to the shelter’s operation.

New Hope Family Shelter is an equal opportunity employer. We do not discriminate in hiring, firing, training, discipline, compensation, promotion, and other terms or conditions of employment. We do not deny equal benefits or privileges. We do not deny a reasonable accommodation to a qualified individual with a disability or an employee with deeply held religious beliefs. We do not discriminate in conducting medical examinations (except in limited circumstances). We do not harass employees because of their membership in a protected class. Finally, we do not retaliate against a person for filing a complaint, testifying at a hearing, or assisting in an investigation.

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 21 per week

Benefits:

• Paid sick time
• Paid time off
• Paid training
• Professional development assistance

Schedule:

• Evening shift
• Weekends as needed

Application Question(s):

• Are you comfortable smoothing out conflicts and helping people get along in a shared living space?
• Are you available to work three, 7-hour shifts between 4PM and 11PM each weekend?

Work Location: In person