Floor Manager

Our Grand Rapids Brewpub is looking for a Floor Manager! This full-time position is a great fit for candidates with passion & enthusiasm for the hospitality industry!

What we offer you

• An innovative, growing company in our industry

• A strong culture guided through our Mission, Vision, Values, and Growth Principles

• A collaborative, caring, creative and engaging place to work

Job summary

The Floor Manager oversees our front of the house restaurant operations by creating a remarkable guest experience. Floor Manager responsibilities include delegating tasks to front of the house staff, addressing guests queries and ensuring compliance based on company protocol. Our Floor Manager demonstrates passion and enthusiasm for the hospitality industry as well as for leading and developing their direct-report team members.

What you do

• Lead and act in a manner that is consistent with our Mission, Vision & Values.

• Hire, train, build and lead a high performing, diverse, engaged & inclusive team.

• Participate in Leader of People functions, including but not limited to, growth & development of team members, talent planning, performance reviews, accountability oversight, and delegation of duties as applicable.

• Understand and uphold all policies, procedures, standards, specifications, guidelines and training programs.

• Provide “in the moment coaching” alongside corrective action in a positive and appropriate manner.

• Help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

• Ensure that all food, beer, spirits and wine are prepared and served according to the restaurant’s recipes, portioning, mixing and serving standards.

• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

• Oversee all dining areas, engage with customers and balance seating capacity.

• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.

• Monitor customer feedback for online reviews and point of sale systems.

• Ensure that all guests have a remarkable experience.

• Thrive in a fast-paced and dynamic setting, being able to pivot and make good decisions on the fly.

• Perform other duties as they are assigned.

What you offer us

• Passion and enthusiasm for all facets of restaurant management, from guest interaction to team leadership.

• High level of problem-solving abilities, using good judgement, innovative thinking, and guidance by company culture.

• Communication and team management proficiency.

• Efficient with technology operation.

• A desire to be part of high-functioning team.

• The unique ability to perform multiple tasks at once, while still making your guests feel like you are only focusing on them.

• Maintain a positive attitude in stressful situations.

• Must be able to work days, nights, weekends, and holidays.

Physical requirements

• Be able to work in a standing position for up to ten (10) hours at a time.

• Be able to reach, bend, stoop and frequently lift fifty (50) pounds.

Desired qualifications

• CPR/ AED Certification, or the ability complete certification within 90 days of employment.

• Bloodborne Pathogens training, or the ability complete certification within 90 days of employment.

• Hospitality, service, and food & beverage experience.

• 3-5 years' experience in the hospitality industry.

• Degree in Hospitality Management or similar.

• Cicerone, Barsmarts and ServeSafe certified, or the ability complete certification within 90 days of employment.

Reports to: General Manager

Our Mission

At New Holland Brewing Company, we are on a mission to enhance the quality of people’s lives.

Our Vision

New Holland Brewing Company’s vision is to create savored moments for the world.

Our Values

We Believe * We Own

* We Engage * We Lead

* We Act with Integrity * We Care

How your job supports the mission

• Ensure a remarkable guest experience by creating savored moments.

• Lead the team through a successful shift every time.

Summary of a typical day

• Perform table touches.

• Delegate tasks to front of the house staff.

• Achieve company objectives through training of Team Members and creating a positive, productive working environment.

New Holland conducts job-related background checks prior to hire to ensure a safe and secure work environment in which current team members, guests, and company assets are protected, while protecting the integrity and confidentiality of information gathered during the evaluation.

Background checks are conducted on the finalist only following the issuance of a contingent offer of employment. At this point in the hiring process, you would be asked to authorize New Holland to conduct the background check. You would be provided with online authorization and disclosure forms that require identifying information, including other names used, Social Security Number and birthdate, current address, and contact information.

Candidates with questions are encouraged to contact the People & Culture team at peopleandculture@newhollandbrew.com.