1 Telecommunicator Job in Wilmington, NC
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New Hanover County is Hiring a Telecommunicator Near Wilmington, NC
Are you ready for a career that combines challenge, responsibility, and the opportunity to make a positive impact in your community? New Hanover County is looking for Telecommunicators to answer emergency calls and monitor radio dispatch in our 911 Public Safety Communications Center. We're seeking dedicated individuals to provide the most efficient, accurate, and professional service. Join us in making a difference right where you live!
This is a continuous posting which will be open to receive applications throughout the year. As vacancies occur during various times throughout the year, the applications in the pool will be screened and considered for referral.
The successful candidate must be skilled at multi-tasking in a fast-paced environment and must have the ability to talk to citizens, asking scripted questions, while entering responses with accurate information to dispatch calls and provide critical information upon which others rely. This position serves as a lifeline for first responders in the field and is the primary point of contact for citizens in emergency situations.
Duties include:
- Dispatching appropriate emergency and non-emergency personnel to calls for service and/or complaints.
- Receiving and dispatching calls to appropriate personnel and securing proper information from persons in state of excitement or panic to assure adequate response.
- Prioritizing calls based upon nature of request for services, availability of units, and other pertinent information.
- Monitoring radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
- Maintaining accurate logs in Computer Aided Dispatch (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
- Monitoring and maintaining accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
- Preparing and maintaining a variety of records and logs including warrant files, NCIC/DCI entry files, and other required records as needed
- Operating a manual dispatching system when automatic systems are not functioning or when necessary.
- Performing other related duties as required and assigned.
- May require unrestricted mandatory overtime, 24 hour operations requiring shift work, assigned shift changes, including nights, weekends, holidays, and order-in coverage.
Work is performed indoors in closed and secured setting involving continuous speaking, conversing on telephone and computer operation. The selected candidate should have the ability to function for extended hours day or night and must possess the necessary skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing (split ear), reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who may be unable to communicate effectively.
The 911 Center is the link between citizens and emergency public safety response receiving over 500,00 citizen calls per year. The department's actions help save lives, protect property, and assist the public in their time of need.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. - High school diploma/GED and 1 year of related experience involving a high level of multi-tasking and public contact, preferably using communications equipment such as a two-way radio and computers in a high stress setting; or an equivalent combination of education and experience.
- Knowledge of Computer Aided Dispatch (CAD) desired.
- Knowledge of county streets, highways, and waterways preferred.
- Bilingual in English and Spanish a plus.
Must be able to obtain CPR, DCI operator and emergency medical, fire & police dispatch certifications, training provided.
Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply:
(1) Conviction of a felony
(2) Conviction of a Class B Misdemeanor within the last 10 years
(3) Conviction of two or more Class B Misdemeanors regardless of the date of conviction
Full time applicants will be assigned 12-hour shifts on either Dayshift, Nightshift, or a Midshift, according to the needs of the department; includes weekends and holidays. Must be available for overtime and during emergency situations.
We have recently introduced a new "weekends only" schedule, featuring 12-hour shifts on Fridays, Saturdays, and Sundays. Further details regarding this schedule can be discussed during the interview process.
Part time applicants will be assigned to no more than 19 hours per week, according to the needs of the department when hired; includes weekends and holidays. Part time positions of 19 hours a week or less are not eligible for benefits.We have recently introduced a new "weekends only" schedule, featuring 12-hour shifts on Fridays, Saturdays, and Sundays. Further details regarding this schedule can be discussed during the interview process.
All Applicants must be willing to work night shift.
Applicants referred to the department must take a timed aptitude test, which will include typing.
Salary Information:
The hiring range for this position starts at $40,048.00 annually a competitive benefits package. Please visit our career site at www.nhcgov.com/careersfor more information about our benefits. Salary will be determined based on qualifications, internal equity, budget, and market considerations.Bilingual candidates able to read, speak, and write in Spanish and English with the same degree of fluency are eligible for a 5% differential when performing duties utilizing this skill during the course of performing work duties.
Employees who are assigned to work the night shift will receive a 5% pay differential for time physically worked between 7pm and 7am.Sign On Bonus: Candidates accepting regular benefits eligible employment into this position are eligible to receive a one-time sign on bonus of $2,000 with half being paid upon starting in the position and the second half being paid upon successful completion of one's introductory period. In the event the employee voluntarily resigns from the position before one year of service in it, the employee shall repay the sign on bonus amount on a prorated basis, depending on the length of full time service in the position prior to resignation. (Please note: the bonus installments paid are subject to all required applicable payroll taxes and deductions.) Current NHC employees hired to fill one of these positions will receive half of the sign on bonus amount ($1,000) upon starting in the position and the second installment of ($1,000) will be paid following 180 days of successful employment in the position.
Bilingual candidates able to read, speak, and write in Spanish and English with the same degree of fluency are eligible for a 5% differential when performing duties utilizing this skill during the course of performing work duties.
This is a continuous posting which will be open to receive applications throughout the year. As vacancies occur during various times throughout the year, the applications in the pool will be screened and considered for referral.
Applications will be placed in an active file for a period of 90 days; if you would like to submit a new application, you may do so 90 days from the time you last submitted an application.
Applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal
Job Summary
JOB TYPE
Full Time
SALARY
$43k-53k (estimate)
POST DATE
02/03/2023
EXPIRATION DATE
05/25/2024
WEBSITE
nhcgov.com
HEADQUARTERS
Wilmington, NC
SIZE
1,000 - 3,000
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The job skills required for Telecommunicator include Communicates Effectively, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Telecommunicator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telecommunicator. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Telecommunicator positions, which can be used as a reference in future career path planning. As a Telecommunicator, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telecommunicator. You can explore the career advancement for a Telecommunicator below and select your interested title to get hiring information.
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