Description

Summary

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 50 years. We're growing and looking for an experienced Patient Services Supervisor with initiative & conscientious work ethics to join our busy specialty practice and lead our patient services team.

Patient services associates (PSAs) provide superior customer service to patients in person and on the phone. They support clinical teams by checking patients in and out, collecting co-payments, balances and deductible amounts, scheduling appointments within established guidelines, and ensuring the medical record is accurate and current. The patient services supervisor will perform the work of the PSAs with the additional responsibilities of supervising and training PSAs in each of our locations.

Schedule: M-F 7:30a-4:30p, 40 hours per week (1-hour non-paid lunch)

· 8-hour shift

· Day shift

· Monday to Friday

· No weekends

Overtime and scheduling flexibility may also be required to accommodate operational needs.

Work setting: In-person; the regular work location will be primarily Springfield, but will vary between offices (Springfield, Longmeadow, Westfield and Northampton) based on staffing and provider needs.

This position reports to the Director of Operations.

Benefits:

· 401(k)

· Dental insurance

· Employee assistance program

· Flexible Spending Account

· Free parking

· Health insurance

· Health Savings Account

· Life insurance

· Paid time off

· Referral program

· Vision insurance

Medical specialties:

· Dermatology

· Cosmetics

Requirements

Education Associates degree or medical secretarial certification, billing coding certification or medical assistant certification required. Bachelor’s degree preferred.

Experience 5 years of customer service experience required; 2 in a supervisory role preferred. Medical office experience preferred. 

Skills Customer service focus. Initiative, conscientious work ethics, accuracy, attention to detail, good judgment & follow-through. Ability to prioritize, multi-task, troubleshoot and meet goals. Excellent verbal & written communication skills, including active listening. Heavy patient interaction in-person and occasionally over the phone. Internal and external interactions require the ability to communicate with professionalism, courtesy and tact and react calmly and efficiently in emergent situations. Constant monitoring of workflow. Proficiency with practice management, electronic health record and Microsoft Office software programs. Ability to maintain confidentiality.