The two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone. For more information visit www.dasrec.com.
 
Under general supervision, assists in coordinating recreation and fitness programs to ensure customer satisfaction and safety for employees, clients and visitors at DAS Rec.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
 

• Assists in ensuring the delivery of high quality and consistent athletic/fitness programs and services to the community.
• Prepares and assists in maintaining facilities including but not limited to DAS Rec in a safe condition and to meet community needs; coordinated in alignment with the City's strategic objectives, policies and procedures, and State and Federal laws.
• Provide outstanding service for the community; professionally handle customer service issues through verbal and written communication.
• Assists with activity programming; creates league schedules; monitors course, program and/or league enrollment.
• Assists in managing a variety of administrative activities including computer records and cash management, employee scheduling, payroll reporting and work activity reports.
• Trains and evaluates assigned staff; develops staff skills and assists with performance evaluations; reviews the work of assigned staff to assure the quality and timely accomplishment of assigned duties and responsibilities.
• Develops procedures, forms, guidelines, and training programs for all assigned staff members; develops and maintains records, systems, and procedures, as well as written and oral reports.
• Organizes fitness incentive programs and special events.
• Evaluate fitness programs, rules and policies through participant evaluations and staff input.
• Works closely with athletic and recreation organizations, community groups, vendors, and regional sports and recreation associations to promote City programs, coordinate operations and facilitate community participation.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:
 
Education and Experience:
High school diploma or GED equivalent; AND one (1) year customer service/public interaction experience required, with recreation programming experience preferred.
 
Required Licenses or Certifications:

• Must possess a valid Texas Driver's License.
• Must possess or be able to obtain within 1 year of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.

Required Knowledge of:

• Operational characteristics, services and activities of an athletic complex management and program planning and coordination.
• Principles and practices of customer service.
• Federal and State safety laws and regulations.

 
Required Skill in:

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.
• Effective, clear and concise communication, both verbally and in writing.

 
Physical Demands / Work Environment: 

• Work is performed in an office environment; outdoors in all weather conditions, with potential exposure to hazardous chemicals; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
• Must be able to work irregular hours including weekdays, weekends, holidays and evenings.
• May be required to work immediately before, during or after an emergency or disaster.
• NOTE: This position is designated safety and/or security sensitive.