THE NEUROMEDICAL CENTER CLINIC 

JOB DESCRIPTION

POSITION TITLE: Care Coordinator 

DEPARTMENT:

REPORTS TO: Director of Clinical Systems 

Revision date:

GENERAL SUMMARY OF DUTIES

This position is the center point for outpatient care of patients with chronic medical issues such as Chronic Pain, Stroke, Multiple Sclerosis, Parkinson’s, Dementia, Cancers, and others related to neurological conditions. The care coordinator is an active member of the multidisciplinary team who collaborates with the providers and other clinical support staff in the development, execution, and evaluation of the multidisciplinary care plan of these at-risk patients.

To serve as a liaison between patients, physicians, and our hospital partners to assure that patients with chronic neurological conditions are cared for in an optimal manner.

This position will engage in our efforts to improve patient satisfaction, clinical outcomes, and operational efficiency.

Will conduct video and telephonic visits to patients in order to insure compliance with treatment protocols and to determine when additional medical intervention may be required to assure optimal outcomes.

TYPICAL POSITION DUTIES (This list in not intended to be an exhaustive list of all duties required to be performed by the incumbent in this position. The content is subject to change at management’s discretion). 

This coordinator assists patients and families as they receive care from different specialties, arrange follow up so that transitions from service to service were as smooth as possible, make sure medical information/record are transferred, schedules and make sure consults/procedures with other services are scheduled and occur.

KNOWLEDGE, SKILLS AND ABILITIES

• Facilitates clinical management and continuity of care for patients enrolled in one of our care coordination programs, i.e. Chronic Care Mangement (CCM), Principal Care Management (PCM), and Transitional Care Management (TCM). 

• Responsible for the CCM program crossing many departments, and service lines to follow all CCM care delivered.

• Reviews medical records of CCM patients and analyzes data regarding the provision of care to ensure proper compliance and timeliness of care.

• Populates databases in various systems to assure that data is retrievable and that analysis can be performed. 

• Provides education and guidance to team and all respective clinical staff on signs and symptoms of chronic conditions, the need to follow treatment protocols, assessment tools and other guidance as required.

• Coordinates and provides education to others (physicians, ancillary staff, etc) as appropriate. • Performs various other duties as assigned by management 

• Participates in professional development activities and portrays a professional demeanor at all times.

• Strictly adheres to The NeuroMedical Center Patient Confidentiality Policy. • Demonstrates a working knowledge of The NeuroMedical Center structure, standards, protocols, policies and procedures.

• This employee requires access to patient information both through the computer and the patients chart. This employee is assigned a unique password which will allow access to protected health information (PHI) on the NMC computer system. Also this employee has access to the code for the Medical Records door. Employee understands that strict confidentiality must be maintained with PHI, using privacy policies and procedures that have been established at The NeuroMedical Center under HIPPA privacy regulations. 

• Employee is to wear The NeuroMedical Center ID badge at all times during the workday.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years of related experience, preferably in an outpatient clinic setting with experience as a patient care giver, educator or patient advocate.

• LICENSURE OR CERTIFICATION: LPN preferred or 5 years’ experience as certified MA. • Current Basic Life Support (BLS) 

• Effective Communication Skills 

Other:

• Must be flexible & self-motivated. Must possess and demonstrate excellent interpersonal, communication and organizational skills. 

This description is intended to be generic in nature. It is not intended to determine specific duties and responsibilities. Essential functions may vary based on the specific tasks assigned to the position.