Description

PRIMARY FUNCTION:

Provide various administrative duties to assist the physicians and patients within the office.

PRIMARY RESPONSIBILITIES:

1. Answers telephones, screens calls for physicians, relays information and takes messages.

2. Prepares appointment schedules and fee slips, and confirms appointments.

3. Makes appointments and oversees doctor’s computer schedule.

4. Prepares charts for next day’s appointments.

5. Completes pre-authorizations in a timely manner.

6. Authorizes prescription refills according to practice guidelines and documents the patient’s chart accordingly.

7. Retrieves medical records related to correspondence, telephone calls and appointments.

8. File correspondence and a variety of related materials.

9. Assists in maintenance of supplies, examination rooms, waiting areas and work station.

10. Greets, directs and provides information for patients.

11. Assists physicians as requested.

12. Compliant with HIPAA, NCPA’s Compliance Plan and Code of Conduct policies

13. Attend required courses as determined by Manager and attend required HIPAA and compliance seminars.

RELATED DUTIES:

• Other duties as assigned.

SUPERVISION RECEIVED:

• Reports to the Office Manager.

SUPERVISION EXERCISED:

• None.

Requirements

ENTRY-LEVEL QUALIFICATION:

1. High school diploma

2. Two years of experience in a physician’s office.

3. Light typing experience, excellent spelling and medical terminology

4. Excellent computer skills

SKILLS:

1. Skill in using computer programs and applications.

2. Skill in customer service by creating a pleasant office atmosphere.

3. Skill in using proper telephone etiquette.

ABILITIES:

1. Ability to communicate clearly in person and on the phone and establish/maintain working relationships with patients, physicians, and staff.

2. Ability to multi-task.

3. Ability to read, understand, follow oral and written instruction.

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment. Work may be repetitious at times.