Triage potential new patients by collecting information and creating patient records.

· Conduct initial screening of patient and send Welcome email through the Patient Portal.

· Verify Patient benefits with billing department.

· Review all returned Patient forms for completion and schedule initial appointment.

• Process patient forms and letters, Prior Authorizations for medication, and any medical record requests and releases.
• Retrieve and process e-faxes.
• Accurately record and deliver messages.
• Manage Tele-Medicine appointments.

· Greet, welcome and direct patients in a friendly, courteous and concerned manner.

· Use the electronic health records systems (EHR) along with other software such as electronic e-mail, a planning calendar, Microsoft Office Package and other software as needed.

· Manage the Practice Scheduler which includes scheduling, rescheduling, and canceling patient appointments.

· Maintain accurate patient information (such as: verifying Patient ID, updating demographics, contact information, insurance, and billing).

· Upload all necessary patient documents (such as: Patient ID, insurance card, patient forms and letters).

• Perform all tasks in full compliance with HIPAA regulations and standards.
• Answer calls / requests as well as voice messages throughout the day and route, as necessary, to appropriate individuals.

· Maintain a clean and orderly office and work area.

• Participate and follow all Opening/Closing procedures and cleaning schedule for trash, break room and fridge.
• Complete all required trainings.
• Perform a variety of routine clerical tasks; i.e., referrals, scanning, copying, etc.*
• Any additional tasks assigned by your manager or Supervisor.

*The company reserves the right to review, add or change duties at any time as dictated by company needs

Job Qualifications

• Education: High school diploma or equivalent, 2 years post high school ideal
• Experience: Some previous work-related experience within medical setting

Skills

• Excellent verbal and written communication
• Knowledge of Microsoft Office
• Service orientation
• Critical thinking
• Active listening

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Walpole, MA 02081: Relocate before starting work (Required)

Work Location: In person