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Salesforce Consultant (Service Cloud Voice)

Bangalore, KA | Full Time
5 Days Ago

Job Description


  • Facilitate business process reviews to identify customer requirements and processes
  • Create visual diagrams illustrating customer business processes
  • Create user stories based on customer requirements
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Learn and drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect


  • 1 years project experience in a hands-on position
  • 1 years of experience with Salesforce in a development or configuration capacity
  • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
  • Solid Understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture


  • Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
  • Detail-oriented and a strong team player with great communication skills
  • Keep an open mind and must be flexible to change

Nice to haves:

  • Contact Center architecture knowledge
  • Working knowledge of voip communication protocols like SIP, WebRTC
  • Experience building contact centers based on Amazon Connect Contact Center solution
  • Experience with Workforce Management solutions
  • Experience working with outbound dialers, campaign management

Company Overview

  • Website
  • Headquarters BURLINGTON, MA
  • Size 100 - 200
  • Founded 2016
  • Type Private
  • Revenue <$5M
  • Industry Software & Networking
  • About neuraflash