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NeuraFlash
Burlington, MA | Full Time
$94k-112k (estimate)
2 Months Ago
Associate Salesforce Business Analyst (NeuraFlash Academy)- If interested, apply here!
NeuraFlash Burlington, MA
$94k-112k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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NeuraFlash is Hiring a Remote Associate Salesforce Business Analyst (NeuraFlash Academy)- If interested, apply here!

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves!

We are building a best-in-class Academy cohort at NeuraFlash! You will be working with cutting-edge AI technologies in a dynamic start-up environment where there is no limit to what you learn.

NeuraFlash Academy is an intensive learning and development program for those individuals looking to move into the Salesforce ecosystem - you might be a recent graduate or someone planning to change careers! Over the course of this program, which incorporates two dedicated weeks of classroom learning and 3 months of continuous development, you will develop extensive knowledge and hands-on experience with Salesforce.com. You will learn solution architecture, client and project management skills, design and testing approaches. You will learn valuable consulting skills and work on real projects with our exciting customers as you are mentored by our talented Salesforce and AI teams!

Throughout the program, you will learn how to :

  • Connect with customers to understand their challenges and requirements for technology solutions
  • Translate requirements into the form of User stories
  • Design solutions to business problems using the Salesforce platform
  • Facilitate with testing activities
  • Prepare and deliver end-user training for NeuraFlash customers
  • Configure Salesforce.com to meet business requirements
  • Prepare for and earn relevant Salesforce certifications
  • Understand Project Management fundamentals, including project plan, timeline, budget, risk, and issue management tools and techniques

Basic Requirements and Desired Skills :

  • Four-Year college degree or related technical degree
  • Proven interest in Technology, consulting and Salesforce
  • Excellent Communication, presentation and writing skills
  • Ability to work under pressure and meet project deadlines
  • Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.)
  • Familiarity with Waterfall & Agile project management methodologies a plus
  • Willingness to learn new tools and software from an analytical approach
  • Fluent in written and spoken English - additional languages are beneficial
  • Proactive, independent worker with demonstrated capacity to lead, motivate and work well within a team
  • Professional Work Experience (Sales, Customer Service and/or Marketing)
  • Experience of using Salesforce. com is a distinct advantage, but not required

What's it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

The "Flashy" Perks:

  • Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
  • Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
  • L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
  • Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
  • Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
  • Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, India, and British Columbia, Canada. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, and anywhere within British Columbia for our Canadian employees !

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$94k-112k (estimate)

POST DATE

03/22/2023

EXPIRATION DATE

06/06/2024

WEBSITE

neuraflash.com

HEADQUARTERS

BURLINGTON, MA

SIZE

200 - 500

FOUNDED

2016

CEO

THOMAS B CHISHOLM

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About NeuraFlash

We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics. We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether its taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers lever...age the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment. Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. Were the Service Cloud Guys - its what we do! More
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