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Reports To
This position reports to the Director of Business Continuity Services.
Consults With
This position will consult frequently with the Systems Engineers, Technicians, Controller, Accounting Specialist, Sales Team, President and Executive Vice President (i.e. everyone).
Department
This position is part of the Professional Services Team of NMGI.
Hours
Monday to Friday from 7:45 a.m. to 5:15 p.m. Occasional work outside business hours.
Vision
We will treat every client in such a memorable way that when the transaction is complete the client tells someone else how great it was. We must always behave in a manner that makes those who are not our clients want to be our clients. We deliver Service Excellence.
Overall Responsibility
Support within a team of other Engineers and Technicians personnel. The position is primarily phone support job combined with internal projects and activities. Support of all workstation software and hardware components, including strong Microsoft-centric knowledge. This position will require excellent communication skills, industry knowledge, project management skills, technical capabilities and attention to detail. This is a billable position.
Key Responsibilities/Technical Requirements
Qualifications/Required Skills :
Establish and maintain outstanding customer relations by doing the following:
Summary:
This position is critical to achieving NMGI’s goal of “Service Excellence.” This position will be exposed to a wide-variety of hardware, software and network infrastructures residing in a variety of organizations. As the skills grow and the ability to communicate with the customer improves, there is potential for expanded responsibilities within the company.
Ultimately, the goal is to make the customer happy in a professional and ethical way, exceeding their expectations whenever possible.
Job Type: Full-time
Pay: $30,000.00 - $85,000.00 per year
Benefits:
Experience level:
Schedule:
Education:
Experience:
Willingness to travel:
Work Location: Hybrid remote in Hutchinson, KS
Full Time
$60k-82k (estimate)
03/24/2024
03/28/2024
nmigroup.net
TOWSON, MD
25 - 50
Private
MARK WAGNER
$10M - $50M
The job skills required for IT Systems Support Specialist include Troubleshooting, Customer Service, Communicates Effectively, Microsoft Office, Written Communication, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Systems Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Systems Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Systems Support Specialist positions, which can be used as a reference in future career path planning. As an IT Systems Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Systems Support Specialist. You can explore the career advancement for an IT Systems Support Specialist below and select your interested title to get hiring information.