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Description
Network Health's success is rooted in our mission to enhance the life, health and wellness of the people we serve. It drives the decisions we make, including the people we choose to join our growing team.
Network Health is seeking a Member Experience Supervisor who will be a key member of our supervisor team to support the overall day to day operations of the Member Experience call center.
The person in this role will champion the organization's value to promote "Service Excellence" by hiring, evaluating and supervising our call center staff.
Responsibilities include establishing, implementing and monitoring individual and department key performance indicators pertaining to inbound and outbound calls, coaching / mentoring new hires and monitoring all staff performing call center functions for compliance with scripting and established standards for work performance.
Essential Job Duties :
Develops, maintains and regularly reviews department policies, processes and desk procedures to ensure regulatory compliance, maximum efficiencies, and alignment with industry best practice;
identifies gaps and works with department leadership and / or trainers to facilitate implementation of improved processes.
Consults with manager and Human Resources as required. Based on trend analysis identifies action plans to optimize performance
Minimum Education Required :
Associate degree required or four years' experience in a customer service and / or call center related field.
Minimum Related Years of Experience ( per minimum education ) Required :
Candidates must reside in the state of Wisconsin for consideration.
Network Health is an Affirmative Action & Equal Opportunity Employer. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
We are committed to equality and diversity within Network Health.
WARNING : Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies.
Please be advised that Network Health recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company.
All of our positions require that you first complete an online application.
Last updated : 2024-04-22
Full Time
Wholesale
$59k-77k (estimate)
04/24/2024
04/30/2024
nss-nhc.com
Knoxville, TN
<25
Wholesale