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Purpose of Position
The Manager, Contact Center Services is responsible for leading a team of Supervisors, Engineers, and technicians to ensure high quality project implementation, administration, documentation, and maintenance of the Contact Center and Telephony Platforms at NetJets. The Manager, Contact Center Services, is responsible for end to end delivery of hardware/software lifecycle, maintenance, stability, and services support. This includes the overall health of the contact center and telephony services in the NetJets environment to include ISP/telecom services, vendor supplier professional services, and internal team project and support functions. Additionally, this role should drive continuous innovation and facilitate conversations with architects to design and implement best in class technology solutions. This role also oversees Executive Support for communication needs.This position must be active in partnering with architecture for researching and proposing industry best practices with respect to stability and security of our environment. This includes working with peers and leadership to drive decisions. They will also a key partner with the Cyber Security team to ensure the Contact Center Engineering team and End User Technology teams are following Cyber Security policies and direction as well as ensuring the Cyber Security team is aware of progress of work and identified risks. This includes implementing plans of action to mitigate discovered risks and use automation where appropriate. This management role is also responsible for preparing activity and progress reports regarding the activities of the platforms and processes they support. As a people manager, the Manager, Contact Center Services reviews and evaluates work and prepares performance reports, confers with, and advises team members on administrative policies and procedures, technical problems, priorities, methods, and plays a significant role in maturing information technology best practices.
Tasks and Responsibilities
EducationBachelor's in Information TechnologyCertifications and LicensesYears of Experience8-10 years of experienceCore CompetenciesAdaptabilityCollaborationCuriosityService-OrientedStrives For Positive ResultsKnowledge, Skills, Abilities and Other (KSAOs)
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Transportation
$89k-116k (estimate)
03/05/2024
06/29/2024
netjets.com
WESTERVILLE, OH
3,000 - 7,500
1964
Private
TOM YANICHKO
$1B - $3B
Transportation