We have an opportunity for a Senior Business Analyst/Configurator to join our talented team. The successful candidate will have fluency in business analysis and development principles, enabling them to work with developers and key stakeholders to develop enterprise business solutions for our customers, leveraging ITIL processes and best practices.

Responsibilities

• Proven experience as a key technical resource leading the development of solutions in client environments
• Experience with implementation of Service Now, working with all core ITSM, Security, ITBM, and/or HRSD applications
• Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
• Analyze and document business processes and systems
• Facilitate requirements gathering and document requirements
• Prepare client-facing and internal deliverables that are technology-related
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Perform basic, no to low code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc.

Required

• Bachelors degree in Computer Science, MIS or Business relateddiscipline
• Minimum 5 years of professional experience
• Minimum 3 years of direct experience with ServiceNow products and platform implementations
• Certified ServiceNow Administrator
• Experience developing and implementing systems using Agile/Scrum methodology
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Excellent written and oral communication skills
• Training or certification in agile methodologies
• Must be eligible to meet government eligibility requirements

Preferred

• Certified ServiceNow Administrator
• Certified ServiceNow Implementation Specialist
• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies:

• Your health comes first we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required
• Work hard, play hard we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Workplace in 2019 & 2020!
• Have fun and celebrate and give back Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies specializes in Strategy and Business Transformation, IT Modernization, Data-Driven Intelligence, Cloud Services, and Cybersecurity. We are a team of skilled Consultants who listen to our clients needs. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. As mission needs change, new priorities emerge, technologies advance, and methodologies evolve; NetImpact stands out as a trusted advisor that can solve the challenges of today while looking for the opportunities of tomorrow. Our professionals stay abreast of these changes to provide agile, outcome-focused results for federal agency strategic and tactical needs. Approaching engagements as a partner, we provide solutions that empower our clients to achieve results that align with their mission and strategic vision.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact or request reasonable accommodation to utilize NetImpacts online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").