Description

The position of Quality/Returns Specialist is responsible for inspection and receiving of incoming returns. Organizes product for inspection/disposition, manages non-conforming inventory and works with management to implement Quality Process Improvement programs. Work alongside the inventory team for better understanding of material and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties as assigned)

• Primary interface for the Distribution Center segment of the Return Goods process.

• Manages returned goods back into inventory, Scheduling miscellaneous return of inventory.

• Responsible for the proper use and administration of the Non-conforming product process.

• Serves as the primary interface for Distribution Center quality related issues.

• Coordinates inspection/disposition on Non-conforming, suspect or returned goods.

• Serves as the primary advisor to the Operations Coordinator on quality issues/initiatives

• In conjunction with the Operations Coordinator serves as the primary interface for

Distribution Center product quality related issues.

• Manages accuracy and organizing of Non-conforming inventory; makes required inventory

adjustments based on findings and established guidelines.

• Develops, maintains, and reviews pertinent reports. Suggests solutions and actions were.

and when necessary to meet established objectives.

• Promotes the organizational goals and philosophies of Netafim USA.

Requirements

MINIMUM QUALIFICATIONS: Include the following.

High School diploma or equivalent, Minimum 3 years related experience, Equipment certification (forklift, reach truck, order picker) and must be proficient using Microsoft Office programs or equivalent software applications.

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent, Minimum 3 years related experience.

Fluent in English. 

Interpersonal - the ability to work with in the Team environment to accomplish specified goals.

SKILLS

Distribution/Warehouse Operations - must understand Storage, Handling, and Packaging, preservation and Delivery systems and functions. 

Interpersonal - the ability to work within the Team environment to accomplish specified goals. Communication - able to effectively communicate in a variety of situations to a broad range of internal and external listeners.

Must be capable of assessing problems, determining root cause, and developing corrective and preventive action.

DESIRED TRAITS AND CHARACTERISTICS

The ability to maintain focus on Customers and Quality.

To be oriented to team dynamics, details, organization and the use of sound judgment and decision-making.

High-energy with a flexible schedule. 

Good organizational skills.

Willing to cross train within departments.

CERTIFICATES, LICENSES, REGISTRATIONS

Forklift, Reach truck, and Order picker general certification