At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

As the Boutique Assistant Manager, you will have an exciting opportunity to develop your personal and professional skills as you lead store operations, implement new and creative strategies to ensure sales and profitable performance.

Our culture empowers us to provide quality coffee, experienced focused customer service, and growth opportunities. Join our team as we cultivate coffee as an art to grow the best in each of us!

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

Responsibilities:

• Care about safety. Promote a safety conscious culture. Safe, healthy employees and customers are our number one priority.
• Lead by example. Drive winning team sales and service performance through daily coaching and training. You will demonstrate a strong business insight and understanding of how to affect sales through behaviors on the floor.
• Team development. Collaborate with the Store Manager to champion the ongoing professional development and growth of the store team while creating an inspiring culture for learning.
• Operations excellence. Be adaptable to evolving priorities. Ensure all operations, inventory, procedures and company processes are being implemented and followed. Continuously improve ways of working to eliminate waste and create efficiencies to keep the boutique running smoothly.
• Be an engaged coffee expert. You bring the passion, we provide the training, and you share it with the customer. Welcome, advise and guide clientele to identify coffee needs. The retail landscape has changed with more customers preferring to shop online. However, the store is where we meet many of our customers for the first time.
• Create coffee moments - share your knowledge, our coffee, and our sustainability practices with customers.
• Connect with community. Think entrepreneurially to creatively plan events to engage new customers, strengthen relationships and build brand recognition.
• Contribute to the overall success of the store. Whether we need help cleaning, organizing stock or need a new innovative way to do things.
• Be an enthusiastic ambassador for the Nespresso brand and respond to customer concerns or issues.

Requirements and Skills:

• High School Diploma or GED required, Bachelor's degree preferred
• 3 years of extensive professional experience in retail, required
• 2 years supervisory experience in people management, motivation and development of direct reports, required
• Experience in project management processes, customer complaint and change management
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

Requisition ID

284465

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

Nestle Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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