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Order Fulfillment Manager
Nestlé USA Solon, OH
$81k-102k (estimate)
Full Time 1 Month Ago
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Nestlé USA is Hiring an Order Fulfillment Manager Near Solon, OH

Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
The Order Fulfillment Manager oversees the Order Fulfillment team within the Business Service Center. This team manages the stock allocation process to prevent shortages to customer sales orders in order to maximize service and customer satisfaction. Allocations are based on business rules and customer prioritization provided by Sales and Demand & Supply Planning to reflect commercial strategies.
PRIMARY RESPONSIBILITIES:
Leadership:
  • Manages and oversees the order fulfillment (OF) processes and activities completed by the OF team while ensuring compliance to defined processes and procedures
  • Works closely with the Center of Competence (CoC) and Center of Scale (CoS) to increase standardization and sharebility opportunities
  • Leading the team towards a continuous improvements mindset in partnership with the CoC process optimization team
  • Oversees target achievements and KPIs / PPIs / Heath Checks attainment for the function and team
People Development:
  • Coaches and develops direct reports, assesses their readiness for new roles and identifies individual development plans
  • Manages performance of direct reports including regular check-ins and performance evaluations
Operations:
  • Participates in Operational Demand & Supply Review (OpsDSR) to understand potential out-of-stock risks and optimize the appropriate strategy for allocations
  • Guides the team in executing the aligned strategies from the OpsDSR to ensure stock allocation based on business priorities and customer prioritization
  • Provides input and direction to the OF Analysts on parameters that have an impact on the allocation process and manages the setting in cross-functional alignment
  • Provides input and direction on appropriate actions to mitigate the out-of-stock risk and prevent shortages to customer sales orders. Escalates to other functions as needed
  • Participates in cross stream projects as required
  • Participates in functional and cross-functional Operational Reviews
  • Understand customer and business initiatives that impact the order fulfillment processes and policies
REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
  • Undergraduate degree required
EXPERIENCE:
  • 5 years experience in Supply Chain (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) or related O2C area
SKILLS:
  • Strong leadership skills with proven ability to manage and develop individuals and teams effectively
  • Strong negotiation and collaboration skills to influence stakeholders at all levels within the organization
  • Strong project management skills beneficial
  • Strong and creative problem-solving skills
  • Excellent written and verbal communication skills
  • Excellent analytical aptitude with a proven ability to analyze/interpret data
  • Well-organized, methodical thinker with excellent decision-making skills
  • Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
  • Proficiency in SAP, BW and Business Objects preferred
  • Ability to work in a fast paced environment and handle multiple priorities
  • APICS certification (or progress toward certification) beneficial
OTHER PERSONAL QUALITIES:
  • Strong business orientation and solid understanding of End-to-End Supply Chain processes
  • Strong Customer Service mindset and passion for delighting customers internally and externally
  • Demonstrates a strong desire to develop trust and long term relationships
  • Proactively seeks continuous process and service improvements
  • Strong result-orientation
191926
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Solon, OH, US, 44139

Job Summary

JOB TYPE

Full Time

SALARY

$81k-102k (estimate)

POST DATE

04/20/2023

EXPIRATION DATE

05/05/2024

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The following is the career advancement route for Order Fulfillment Manager positions, which can be used as a reference in future career path planning. As an Order Fulfillment Manager, it can be promoted into senior positions as an Order Fulfillment Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Order Fulfillment Manager. You can explore the career advancement for an Order Fulfillment Manager below and select your interested title to get hiring information.