Customer Account Associate - Multiple Locations (AR, VA, FL, OH, MN, MI, TN, TX)

• Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
• Management of Customer post-audit claims
  • Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
  • Participate in customer meetings to resolve claims with third party vendors
• Deduction Workflow Administrative Management
  • Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
  • Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
  • Drive collections of unauthorized deductions and application credits from the customer
• Support Customer Metric Forecasting
  • Manage off invoice and input of planning tools
  • Ensure off invoice trade events align with customer systems
  • Tie out customer forecast to Nestle internal forecast
  • Trade & deduction management & new item setup reconciliation
• Post Audit Disputes
  • Manage all external systems and ensure 100% post-audit response
  • Collection of unauthorized deductions/deducted post audits
  • Meeting support for external customer specific system meetings

• Communicate with Nestlé Retail Services regarding logistics and distribution activities
• NRS Workbooks/Service for CAMS and Sell sheets
  • Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
• Fix broken connections between distributors and customer back end
• Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.

• Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
• Attendance and travel to industry events, and internal business planning meetings with account team leadership
• Assist with item setup, including entering relevant data into the Osprey system
• Maintain price point information for products, ensuring accuracy and consistency.
• Support the team in setting up new items in the systems.
• Maintain responsibility for automated customer reports
• Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
• Retailer Dates Forms
  • Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
• Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
• Price Deal discrepancies Management
  • Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
• Promotional contracts management of work in customer system
  • Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
• Manage sample ordering process and track sample inventory

• Bachelor’s degree preferred, or 1-2 years of relevant work experience
• Previous experience in an administrative or support role is preferred
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with SharePoint and other collaboration tools is a plus
• Ability to work independently and prioritize tasks effectively
• Strong communication and interpersonal skills

• Note: Nespresso is not a federal contractor and does not maintain affirmative action programs