Customer Service/Administrative Duties

Answer phones in a courteous and timely manner, assist customers by taking and processing orders using MAX.

Assess customer needs and direct them to the applicable department, process order for walk-in customers.

Invoice orders and notify dealers, work in conjunction with Warehouse Coordinator to process daily orders.

Notify dealers of back orders, shipping delays, COD information, etc.

Responsible for daily filing and submitting office supply orders.

Act as support person for sales which include preparing and distributing Dealer Information Packets (PDIs); as well as inputting new dealer information in MAX.

In the absence of the Branch Manager the Customer Service Representative will perform cash receipts data entry and deposits.

Perform daily sales updates and reports and accounts receivables as per company guidelines.

Stay abreast of product location in the warehouse and assist as needed by: pulling orders, performing Cuts/Roll Downs and perform on line shipping with UPS.

Warehouse Duties

Packs & prepares all orders including cuts & roll downs for daily shipping.
Prepares skids for palletized orders when applicable
Ships daily orders via the scanner &/or MAX when applicable
Ships using UPS Worldship or FEDEX Freight when applicable per established guidelines
Verifies that all orders have been processed prior to performing end of day functions.
Orders tools and supplies
Receives incoming shipments of film, tools & supplies
Stocks all film, rotating inventory so that older stock in in front
Stores all other warehouse supplies/tools in their assigned areas
Ensures warehouse organization & stock rotation including cleanliness
Prepares &/or processes the conversion list
Processes returns in & out as per established guidelines notifying appropriate parties and restocking
inventory as necessary.
Communicates with other branches and departments when necessary via phone and/or e-mail.
Provides Service Excellence to internal and external customers.
Additional duties as deemed by the Branch Manager

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Phone Etiquette: 2 years (Preferred)
• Shipping & receiving: 2 years (Preferred)
• Shipping Fed-Ex Ground: 2 years (Preferred)
• Shipping UPS World-Wide: 2 years (Preferred)
• Inventory & Cycle Counts: 2 years (Preferred)

Work Location: In person