Job description – Leve 3 Field Service Technician

Job Type: Full-time

Salary: Up to $38.00 hour (based on experience) plus generous bonus and incentive programs!

Core hours:
M-F 9-6, rotating Saturday shift may be required. Closed on Sunday.

Who are We?

NerdsToGo is a cool, fast-growing brand that provides Information Technology Managed Services Provider with computer solutions to small businesses and quality residential customers. We service every type of technology from MSP security to network end points, internet infrastructure connections, security solution, data protection and much more!

We are looking for Field Service Technicians, who we call Nerds, to join our team!

The Nerd will complete Managed Service Setup and maintenance, network configurations, installations and upgrades of computer hardware and software, perform site audits, inventories, preventative maintenance, software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of an exciting, growing, business to business team.

Technical Qualifications:

We require A and Network certification (or equivalent) as well as a background in networking essentials and onsite repair experience. Other certifications such as ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test to showcase knowledge and proficiency.

Customer Service Skills:

• Experience in working with non-technical customers and setting them at ease
• Detail oriented
• Proactive in problem solving
• Enjoys working with small businesses and residential customers

Field Service Technician Duties Include:

• Operations and team lead experience
• Managed service PSA and RMM tooling experience
• Onsite computer solutions for Windows-based PCs and Apple computers
• Network installation and maintenance (wired, wireless, LAN, WAN)
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training
• Take notes during each visit so that the customer has a good receipt of what was accomplished for them.

Skills & Experience

• 10 years of experience in tech support/services
• experience with Windows-based PCs (Win7, Win8, Win10) and networking
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network , MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Professional, high-energy, customer-oriented work ethic
• Valid driver’s license and a clean driving record
• Must be willing to submit to mandatory background check
• MS Servers, routers, switches, hubs, gateways, print servers, Windows firewalls/proxies

Job Type: Full-time

Salary: Up to $38.00 per hour

Benefits:

• Paid time off
• Health Care Support
• Profit Sharing

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Franklin, MA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you proficient with RMM and PSA tool sets?
• Do you have experience with PC troubleshooting and repair for both hardware and software/OS?
• Do you have knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network , MCSE, etc.)?
• Do you have your A certification as well as background in networking essentials and onsite repair experience? (required for this position).
• How many years of experience do you have in tech support?

Work Location: In person

Job Type: Full-time

Pay: Up to $38.00 per hour

Benefits:

• Paid time off

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have experience with PC troubleshooting and repair for both hardware and software/OS?
• Do you have knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network , MCSE, etc.)?
• Do you have your A certification as well as background in networking essentials and onsite repair experience? (required for this position).
• How many years of experience do you have in tech support?

Work Location: In person