GENERAL PURPOSE

The Accounts Receivable Specialist is responsible for the collection of outstanding accounts receivables from existing client base, ensuring resolution of customer billing issues and overall reducing receivable delinquencies.

Overall Responsibilities

Reviews open accounts for collection and past due invoices to reduce overall receivables. Makes outbound collection calls in a professional manner, maintaining and improving customer relations. Mails correspondence to customers to encourage payment of delinquent accounts. Researches and resolves deductions, disputes, discrepancies, and cash application issues include inter-companies.

Essential Job Functions:

• Collections - performing collection calls by phone as well as managing electronic correspondence. Collection efforts include, sending customer statements, examining customer payment plans and payment history, monitoring credit terms.
• Posts sales invoices after product shipments.
• Verifies validity of account discrepancies by working directly with Project Managers, Account Managers and/or Sales
• Determines the proper disposition of unapplied / unidentified cash and daily adjustments.
• Reconciles customer prepayment subsidiary ledger at month end and research differences.
• Reviewing accounts receivable aging report and making appropriate recommendations for write-offs or chargebacks.
• Conduct written and verbal communications with customers, including collection of accounts.
• Prepares AR write-off requests for approval by management.
• Maintains documentation for the collectability of accounts and the substantiation of the bad debt reserve.
• Promotes and maintains professional, service-oriented relationships with internal and external customers.
• Protects organization’s value by keeping information confidential.
• Provide support for internal and external audits.
• All other duties as assigned.

Education and Experience

• Associate degree in accounting or related field, preferred.

• 5 years of hands-on experience in credit & collections. Prior experience should include the ability to demonstrate a proven track record of success in a high-volume A/R role.
• ERP experience, required.

Required Skills

• A strong customer service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strives to understand customer’s needs, both internal and external.
• A positive, process-improvement focused approach and willingness to learn coupled with the ability to work in a team environment.
• Comfortable with interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation and outgoing personality
• Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects.
• Ability to speak and write clearly and accurately.
• Attention to detail and accuracy.
• Multi-tasking capabilities.
• Must have in-depth analytical and problem-solving skills.
• Must be able to use discretion and independent judgment.