Responsibilities

• Interacts with multiple clients daily as part of a team providing outsourced IT support to multiple industries.
• Builds, maintains and improves on customer IT on-premises and cloud infrastructure.
• Maintaining accurate records of time spent maintaining and troubleshooting.
• Maintaining accurate records of client information, i.e., credentials, network changes, etc., of customers IT environment. 
• Promoting Managed IT Services (MITS) offerings and capabilities. 
• Advances opportunities that result in profitable revenue growth for NeoSystems.
• Demonstrating breadth and depth of knowledge in aligning NeoSystems’ capabilities to client’s business and IT priorities and positioning relative to competitors.
• Focuses on client’s key business challenges and drives to position himself/herself as a trusted advisor at the IT executive and business manager level.

Requirements

• Intermediate knowledge and proficiency with Microsoft 365 products and services
• Intermediate knowledge and proficiency with Microsoft Azure
• Intermediate knowledge and proficiency with PowerShell
• Experience configuring systems to meet the compliance requirements found in NIST 800-171, DFARS 7012 and/or CMMC.
• Experience with migrating Windows networks including but not limited to file servers, email, databases to Office 365, Azure or similar cloud-based solutions.
• Mid-level knowledge of Windows Server 2012R2, 2016 and 2019 including but not limited to Active Directory, DNS, Group Policy, IIS, etc.
• Proficient with designing Windows networks to meet standards and client requirements. 
• Experience providing outsourced IT support.
• Experience with remote monitoring and management tool sets (SolarWinds N-Able, SolarWinds N-Central, Altiris, Kaseya, etc.).
• Experience with helpdesk systems and PSA (ConnectWise, ViewIT, Remedy, ServiceNow)
• Experience with virtualization (VMWare, Hyper-V).
• Experience with behavioral virus protection applications (Cylance, Sentinel One, Carbon Black, etc.).
• Data backup and disaster recovery design capabilities
• Proven troubleshooting abilities for complex issues
• Strong verbal and written communications skills required; must effectively communicate the scope of work and technical findings or recommendations to a non-technical audience; ability to produce readable, concise, and accurate written documentation required.
• Must have strong customer service orientation; be able to maintain a professional demeanor and work well under pressure to handle critical issues in timely manner.
• Must be able to isolate issues, define problems clearly and articulate solutions in a clear, concise, and consultative manner.
• Must be flexible and adaptable in diverse systems.
• Must be independent thinker and self-starter.
• Occasional travel inside the United States to visit customer locations may be required.
• Ability to lift up to 50lbs.

Preferred

• Basic to intermediate skills required to administer routers and firewalls (SonicWall, Cisco or FortiNet).
• Proficiency with Exchange 2010, 2013 and 2016.
• Proficiency with SharePoint 2013, 2016 or 2019.

Education & Certification

Required

• Associates or bachelor’s degree in I.T., Computer Science or related field
• 3-7 years of related field experience
• 2-4 years additional experience accepted in lieu of a degree.
• Any certification(s) from the following list
• CompTIA A
• CompTIA Network
• CompTIA Security
• Microsoft Certified Technology Associate (MTA)
• Microsoft Certified Solutions Administrator (MCSA)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Cisco Certified Networking Associate (CCNA)
• Certified SonicWall Network Security Administrator
• Ubiquiti Enterprise Wireless Administrator (UEWA)
• FortiNet Network Security Expert Level 4

EOE M/F/D/V