NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. 

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We’re looking for an Accounts Receivable Helpdesk Specialist! This position is for someone who is interested in being a strong individual contributor on a highly entrepreneurial team. The candidate should have a strong focus on accuracy, timeliness, customer service, and the ability to work in a fast-paced, ever-changing environment. We are looking for a thoughtful and inquisitive individual who can add value to the team.

• Interface with customers in reference to billing issues, over payments, vendor forms, missing documents, inquiries about cancellations, credits, purchase order problems, and renewal information.

• Utilize existing procedures to solve straightforward problems, decide when and where to escalate concerns/issues.

• Research and resolve payment discrepancies and customer inquiries/disputes as they arise.

• Perform customer account reconciliations.

• Ensure customer satisfaction and provide professional customer support for a high volume of inquiries/cases.

• Communicate with external customers via phone, email, or mail daily.

• Provide CPQ guidance and support to the internal sales team as needed.

• Identify areas for process improvement and streamlining.

• Assist as needed on special projects and with other duties as assigned.

• A strong team player with a focus on timely customer service. 

• Able to work and thrive in a fast-paced environment. 

• Detailed oriented with heavy focus on accuracy. 

• Thoughtful and inquisitive communicator.

What You Have

• Minimum of 5 years of experience, in collections, AR client support, sales support, and or billing support. 
• Knowledge of standard "order to cash process".
• Proficiency in excel, Salesforce and NetSuite experience highly desired.
• Strong organizational, planning, multitasking, prioritization, and time management abilities.
• Experience responding to high volume ticket/cases relating to accounts receivable support.
• Detailed oriented with a commitment to accuracy and quality.
• Exceptional problem-solving skills, ability to evaluate an issue and apply critical thinking and deductive reasoning to draw a conclusion.
• Ability to adapt, have a strong understanding of research and analysis for accounts receivable and have an understanding and or background in B2B collections.
• Excellent communication skills and listening skills. Understands how to locate the "root cause" of issues and experience setting resolution timeframes.
• Ability to identify and communicate (internally and externally) valid issues and problems. High sense of urgency and drive for results. Strategic thinker, regarding decision making and proactive problem solving; Self-directed worker.

• Competitive Wages

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1

• Generous PTO to support work-life balance

• 401K Matching

• 12-week Paid Parental Leave

• Autonomy to grow and find your career path with supportive leadership

• Remote working opportunities

• Inclusive and diverse work environment