1.  Demonstrate understanding of Nemours Intranet and Manage Care Manual. Knowledge of Epic applications.
2. Team Work: Interact with coworkers and clinic personnel in a productive and cooperative manner. Develop and maintain effective relationships. 
3. Ability to analyze data and communicate effectively
4. Assist Registration team when necessary and attend daily huddles.
5. Skillful in handling customer service issues and grievances.
6. Monitor and responds appropriately and professionally to emails
7. Additional miscellaneous duties and responsibilities, as may be assigned by supervisor.

1. Performance Skills - List the skills that are required to perform the essential functions of the job

No more than 5 to 7

1.  Strong Customer Service skills
2. Knowledge of healthcare policies, clinic philosophy, operating procedure, insurance and associated guidelines
3. Meet deadlines and complete task in a timely manner
4. Ability to interpret benefits and eligibility information, as well as obtaining cost estimates for visits.
5. Use professional language and appropriate grammar at all times in verbal and written communications
6. Ability to work with minimal supervision, process critical thinking skills and be solution oriented.
7. Insurance Specialist experience preferred. Knowledge of interpreting benefits and eligibility information, as well as obtaining cost estimates for visits.